Hi,
Has anyone had to fire a client? I need some serious advice on how to do this but not come across as being rude or unprofessional.
I have a client who has been coming to me for a few months now, she had moved here from another state and on her first visit she stated to me that she is trying a few nail techs in the area as she was very fussy with her nails, i was ok with this and just done her as normal and gave her the normal service and friendliness that i give all my clients.
Well she called me a week later and rebooked with me ,so i figured ok she must have been happy, so then her next visit she comes in sits down and has this huge salad roll , im thinking ok i hope she is going to wait till later to eat that , but noooo she opens it up and starts eating this messy thing right at my table !! im trying to keep things clean but bits of lettuce are flying all over and food is dribbling out of her mouth and onto her dress and she is talking with her mouth full , im biting my tounge trying not to explode im also trying to get the food of her nails as im doing them, so in the end i politely say to her im sorry but i need you to stop eating so i can work on yoru nails i cant keep picking food off them. She looks over at me and says well im sorry i didnt get a chance to eat this morning with my #@%$^ing kids being brats before school and im going to eat and relax while you do my nails.
I took a deep breath and stopped doing her nails and said look ill wait for you to finish because i cant keep doing them with food on them. I went and made a coffee and took a few deep breaths and returned when she finished and made her re wash her hands and we started over. Then the whole time im working she is pulling her fingers up , checking each nail, "Im very fussy about my nails and you have missed bits here and i like the acrylic down this far, blah blah "
Im a very patient person so i keep going just ignoring her comments and doing my work and finish her , and of course she wants to rebook.
Im probably a bit stupid for letting it go on this long but now im at the point where i just dont want her as a client anymore, every single visit she is eating and its putting me behind because i wait for her to finish, her last appointment she was here she was 20 mins late, i always have my appointments booked on the hour so this made me late for all my other clients and i had to catch up the time during the day.
Last friday i booked her for 4pm, so there was no chance of her putting any of my other clients out , anyway she never turned up for this appointment, and i was like phew maybe she was upset and i was thinking well this is the first time im glad of a no show lol
This past friday she calls me at 9pm on my mobile , telling me she needs an appointment at 830am the next morning (saturday) i explain to her im sorry but i dont have anything , my saturdays have all regular clients and i never have a space on saturdays, well she gets all huffy and tells me her nails are hurting because its been 3 weeks since she has had infills and i need to do something about it , i explain politely to her well im sorry but you did have an appointment last friday that you didnt show up for and i cant give you another appointment till tuesday week, (which was a little exaggeration) i did have one next friday but i was trying to give her the hint , and then she says well give me a sunday appointment please, of couse she knows i dont work sunday so i say sorry we arent open sundays, " WELL I KNOW THAT !!" so i just eventually say to her , look there are nail salons open in the large shopping centres on sunday how about you try one of them, well no that wasnt good enough and she called me twice on saturday while i was working to see if anyone had cancelled and i know will keep trying :S
Im sorry for this being so long winded but needed to give you the whole idea, i have tried being patient and even tried sending her to another salon i even gave her some names lol (no i didnt give her yours cherie) lol
Without sounding horrible or mean, but this woman is so slovenly, and very unclean and careless about personal hygiene , which also makes it very hard to sit across from her for a full hour , and a few of my other clients have commented , one of my lovely clients bought me an oil burner for when she comes lol.
I want to be professional with this woman, as much as she doesnt deserve it i wont ruin my reputation by having an outburst with her , Im usually very tactful but in this situation i also need to be very firm.
Do i keep putting her off by tellign her i dont have any available appointments or do i just come straight out and tell her i dont want her business anymore?
Has anyone else been in this situation?
Kerrie
Has anyone had to fire a client? I need some serious advice on how to do this but not come across as being rude or unprofessional.
I have a client who has been coming to me for a few months now, she had moved here from another state and on her first visit she stated to me that she is trying a few nail techs in the area as she was very fussy with her nails, i was ok with this and just done her as normal and gave her the normal service and friendliness that i give all my clients.
Well she called me a week later and rebooked with me ,so i figured ok she must have been happy, so then her next visit she comes in sits down and has this huge salad roll , im thinking ok i hope she is going to wait till later to eat that , but noooo she opens it up and starts eating this messy thing right at my table !! im trying to keep things clean but bits of lettuce are flying all over and food is dribbling out of her mouth and onto her dress and she is talking with her mouth full , im biting my tounge trying not to explode im also trying to get the food of her nails as im doing them, so in the end i politely say to her im sorry but i need you to stop eating so i can work on yoru nails i cant keep picking food off them. She looks over at me and says well im sorry i didnt get a chance to eat this morning with my #@%$^ing kids being brats before school and im going to eat and relax while you do my nails.
I took a deep breath and stopped doing her nails and said look ill wait for you to finish because i cant keep doing them with food on them. I went and made a coffee and took a few deep breaths and returned when she finished and made her re wash her hands and we started over. Then the whole time im working she is pulling her fingers up , checking each nail, "Im very fussy about my nails and you have missed bits here and i like the acrylic down this far, blah blah "
Im a very patient person so i keep going just ignoring her comments and doing my work and finish her , and of course she wants to rebook.
Im probably a bit stupid for letting it go on this long but now im at the point where i just dont want her as a client anymore, every single visit she is eating and its putting me behind because i wait for her to finish, her last appointment she was here she was 20 mins late, i always have my appointments booked on the hour so this made me late for all my other clients and i had to catch up the time during the day.
Last friday i booked her for 4pm, so there was no chance of her putting any of my other clients out , anyway she never turned up for this appointment, and i was like phew maybe she was upset and i was thinking well this is the first time im glad of a no show lol
This past friday she calls me at 9pm on my mobile , telling me she needs an appointment at 830am the next morning (saturday) i explain to her im sorry but i dont have anything , my saturdays have all regular clients and i never have a space on saturdays, well she gets all huffy and tells me her nails are hurting because its been 3 weeks since she has had infills and i need to do something about it , i explain politely to her well im sorry but you did have an appointment last friday that you didnt show up for and i cant give you another appointment till tuesday week, (which was a little exaggeration) i did have one next friday but i was trying to give her the hint , and then she says well give me a sunday appointment please, of couse she knows i dont work sunday so i say sorry we arent open sundays, " WELL I KNOW THAT !!" so i just eventually say to her , look there are nail salons open in the large shopping centres on sunday how about you try one of them, well no that wasnt good enough and she called me twice on saturday while i was working to see if anyone had cancelled and i know will keep trying :S
Im sorry for this being so long winded but needed to give you the whole idea, i have tried being patient and even tried sending her to another salon i even gave her some names lol (no i didnt give her yours cherie) lol
Without sounding horrible or mean, but this woman is so slovenly, and very unclean and careless about personal hygiene , which also makes it very hard to sit across from her for a full hour , and a few of my other clients have commented , one of my lovely clients bought me an oil burner for when she comes lol.
I want to be professional with this woman, as much as she doesnt deserve it i wont ruin my reputation by having an outburst with her , Im usually very tactful but in this situation i also need to be very firm.
Do i keep putting her off by tellign her i dont have any available appointments or do i just come straight out and tell her i dont want her business anymore?
Has anyone else been in this situation?
Kerrie