redlottie13
JUST BE NICE
Hey all I hope you are all having a good January.
Ok so I'll keep this as brief as poss.
Im pretty new to management do don't know everything there is to know, however I have some experience before I opened my own and I'm particularly fair. 3 of my staff are fine to manage (usual issues still happen)
My management style: I compliment them everytime they do well/ complete a task above and beyond, this includes creative work too. All staff are valued and I tell them if there's an issue straight away and we work to resolve it with regular meetings and appraisals.
The issue I have with my assistant is the following.
When I give her any kind of negative feedback (sometimes even if it's just a change) she stares right through me, and folds her arms!....much like a stroppy teenager (this particularly annoys me as I find it extremely rude) It's like she's not taking it in and has a major attitude/mood all day, sometimes more afterwards.
She lies to get herself out of trouble even when I have CCTV or proof she denies all knowledge.
For example, She was late 3 times in a row, I asked - she denied. I then showed her the key fob times she entered the shop. She just looked right through me!
She was spending 10-15 mins in the loop each time she went. Everyday.
So I timed her one day it was 41 minutes!!
She was texting her boyfriend, I asked her outright twice which she denied.
Then as a stroke of luck she ran out of the loo to answer the phone (I was next to the door & she never noticed) and I looked inside, her phone was still in use texting her boyfriend.
I have since confiscated everyone's phones and said if you act like children I'll treat you like it, which I know was wrong to punish the others but she just kept denying it to my face!... She was in a mood for a week [emoji54]
I have now caught her letting her friend in while she opened up for two days (I was in hospital)
Which is a security issue!
However she will deny it. Shall I ask her outright and then show her CCTV ?
I'm struggling to handle this one, given her age is it a bit of nurturing in this case ?
Given all of this she has so many fantastic qualities ...customers love her, she's mature in other ways, and has a the ability to be a fantastic hairdresser.
Help she's sending me crackers!
Ok so I'll keep this as brief as poss.
Im pretty new to management do don't know everything there is to know, however I have some experience before I opened my own and I'm particularly fair. 3 of my staff are fine to manage (usual issues still happen)
My management style: I compliment them everytime they do well/ complete a task above and beyond, this includes creative work too. All staff are valued and I tell them if there's an issue straight away and we work to resolve it with regular meetings and appraisals.
The issue I have with my assistant is the following.
When I give her any kind of negative feedback (sometimes even if it's just a change) she stares right through me, and folds her arms!....much like a stroppy teenager (this particularly annoys me as I find it extremely rude) It's like she's not taking it in and has a major attitude/mood all day, sometimes more afterwards.
She lies to get herself out of trouble even when I have CCTV or proof she denies all knowledge.
For example, She was late 3 times in a row, I asked - she denied. I then showed her the key fob times she entered the shop. She just looked right through me!
She was spending 10-15 mins in the loop each time she went. Everyday.
So I timed her one day it was 41 minutes!!
She was texting her boyfriend, I asked her outright twice which she denied.
Then as a stroke of luck she ran out of the loo to answer the phone (I was next to the door & she never noticed) and I looked inside, her phone was still in use texting her boyfriend.
I have since confiscated everyone's phones and said if you act like children I'll treat you like it, which I know was wrong to punish the others but she just kept denying it to my face!... She was in a mood for a week [emoji54]
I have now caught her letting her friend in while she opened up for two days (I was in hospital)
Which is a security issue!
However she will deny it. Shall I ask her outright and then show her CCTV ?
I'm struggling to handle this one, given her age is it a bit of nurturing in this case ?
Given all of this she has so many fantastic qualities ...customers love her, she's mature in other ways, and has a the ability to be a fantastic hairdresser.
Help she's sending me crackers!