Kcbeauty92
Member
I have recently switched brands and I use the entire The Manicure Company hard gel collection including lamp.
Client wanted v long extensions which would already make them less stronger. She knew I was testing a new brand which was why they were cheaper. Her nails also were not in the best condition.
But two nails have “fallen off” clean. How do I put this politely that I will not offer a refund? I cannot fix them as I am on holiday and she knew from the start and from the Facebook post I was testing the brand/products.
Or should I give a refund? I only done them for £15 so just under half price.
Client wanted v long extensions which would already make them less stronger. She knew I was testing a new brand which was why they were cheaper. Her nails also were not in the best condition.
But two nails have “fallen off” clean. How do I put this politely that I will not offer a refund? I cannot fix them as I am on holiday and she knew from the start and from the Facebook post I was testing the brand/products.
Or should I give a refund? I only done them for £15 so just under half price.