I Was So Angry I Cried

[tracey louise]

first of all i wasnt sure what forum to post this in so i am sorry if this is the wrong place.x
i just wanted to share my awful experience with you all.
i went to my local hair and beauty place to get my eyebrows waxed and tinted.the beautician had previously told me that because i was really struggling to grow my eyebrows back from over plucking when i was younger that i would benefit from having them tinted as my hairs grow through blonde so she did that and i was pleased with the reuslts.anyway so i left them completely alone for a few months and they had grown back a fair bit so i booked in for yesterday morning and went and had them done.she asked me what i was having done and i said an eyebrow wax and tint and so she started.well because she didnt ask me anymore i thought that she had remembered what she had previously told me only to be shown once she had done that she has waxed off all the hairs i had spent months growing and there not even completely even.i came back and cried i was so upset and angry partly at myself for just letting her do it and partly with her for not doing a consultation and asking what i wanted.
i was so pleased with how far i had come with them as my eyebrows dont grow that quick and i am still not even sure if they will grow back enough for me to get back the arch that i so badly want,im gutted :cry::cry:.
sorry for going on but i just wanted to share this with you geeks so thanks for reading.xx

 

[Katykitten]

Aww, hun, I'm so sorry, you must be devastated

Have you thought about going back to her or making a complaint?

Big :hug: to you xx

 

[choc choc]

This just highlights the importance of a consultation at every visit. I am so sorry , hope they grow back soon :hug:

 

[selmarose]

I'm so sorry that happened to you. As professionals it is important for us to hear about our failings as well as our successes. Sometimes it is easy to get into our own head and forget that the head we are working on is attached to a heart. All you can do is start over but maybe some well placed cosmetics can help achieve the illusion of the arch you want. Maybe someone else will have a better suggestion. Let us know because we care.

 

[tracey louise]

thanks geeks :hug:
i did think about complaining but after she had finished i just wanted to get out of there.i dont really want to complain as i feel its partly my fault for not checking wth her and she is a really nice lady.i just wont go back there.if it was easily corrected then i would say something but there is nothing she can do now anyway.
i would love to be able to draw them in but i just cant do it.ive tried but they just look ridiculous and i dont know anyone that could show me how to do it
i was devasted as i spent so much time trying to grow them.

 

[blossom]

I've recently grown my eyebrows back after overplucking when I was younger (they're a lot better but not completely how they were, they still need some filling in with a pencil lol- why do we do it to ourselves? Who said skinny eyebrows were cool anyway?) so I can completely appreciate how you're feeling after your struggles, cos they take a long time to grow don't they :hug:

You must just look at what positives are to come out of this and learn from it, even if it means going over the same thing twice with a therapist or even three times, to clarify things (I know you will anyway, now!!)

I do feel for you, specially with Christmas and all. What can I say? :hug::hug:

Hope they grow back soon. (btw I find light strokes with a really well sharpened brown pencil (be sure to leave gaps, don't fill completely) and a light brushing with a clear mascara to separate the hairs and keep it all in place is pretty convincing, specially if you brush the hairs upwards slightly to accentuate the arch) hope this helps

 

[tracey louise]

thanks blossom :hug:
yes i will definately learn from this experience and i will have a little play with my brows pencils etc.. and hope i can make them look better than they do now.:cry:

 

[Martin Duffy]

i dont really want to complain as i feel its partly my fault for not checking wth her and she is a really nice lady.i just wont go back there.

I know you don't want to complain, but you should at least explain to the therapist what it was that you weren't happy about. It doesn't have to be done in a nasty way, just calmy & politely explain what you were after & that you were a little disappointed with the result. You could always do it in a letter if you feel uncomfortable.

As a therapist I would much rather have the feedback, good or bad, so that I could make appropriate changes rather than the client smiling sweetly & then popping off to tell all & sundry what an awful experience they had!

 

[Mrs.Clooney]

thanks geeks :hug:
i did think about complaining but after she had finished i just wanted to get out of there.i dont really want to complain as i feel its partly my fault for not checking wth her and she is a really nice lady.i just wont go back there.if it was easily corrected then i would say something but there is nothing she can do now anyway.
i would love to be able to draw them in but i just cant do it.ive tried but they just look ridiculous and i dont know anyone that could show me how to do it
i was devasted as i spent so much time trying to grow them.

I can understand that you didn't want to complain at the time. I know that feeling of just wanting to get the heck out of there! Sometimes it does take a while to gether one's wits and realize that action needs to be taken.

However, you paid for a professional service. Whilst the therapist may be a very nice lady, as a trained professional, she was responsible for delivering a service which includes a consultation!

Do you want this to happen to someone else? I doubt it. Therefore, phone or visit the salon and politely but firmly let them know of your concern and dissappointment, and then ask them how they plan to deal with this situation.

 

[tracey louise]

I know you don't want to complain, but you should at least explain to the therapist what it was that you weren't happy about. It doesn't have to be done in a nasty way, just calmy & politely explain what you were after & that you were a little disappointed with the result. You could always do it in a letter if you feel uncomfortable.

As a therapist I would much rather have the feedback, good or bad, so that I could make appropriate changes rather than the client smiling sweetly & then popping off to tell all & sundry what an awful experience they had!

i do understand what you are saying but i feel that i should have done this at the time rather than leave it for a while then say.i just wanted to get out of there and go home so i wasnt in the best of moods to have said anything iykwim

 

[Lynne Baker]

As a therapist I would much rather have the feedback, good or bad, so that I could make appropriate changes rather than the client smiling sweetly & then popping off to tell all & sundry what an awful experience they had!

yep, me too.

 

[Mrs.Clooney]

Martin Duffy and I must have been posting at the same time and thinking along the same lines obviously. As I already said, at the time you found it difficult to say anything. Hindsight is always a wonderful thing, but it is still not too late to complain. I also echo what Martin said, in that it does not have to be done in a horrible way.

 

[blossom]

I
As a therapist I would much rather have the feedback, good or bad, so that I could make appropriate changes rather than the client smiling sweetly & then popping off to tell all & sundry what an awful experience they had!

True but it isn't the therapist who has had her eyebrows buggered up is it?

I can fully understand her just voting with her feet and not going again.

 

[Martin Duffy]

Martin Duffy and I must have been posting at the same time and thinking along the same lines obviously.

Spooky! Great minds & all that!

 

[Katelisa]

i would love to be able to draw them in but i just cant do it.ive tried but they just look ridiculous and i dont know anyone that could show me how to do it
i was devasted as i spent so much time trying to grow them.

pencilling them in is so easy. use light strokes and go against hair growth. use a dark blonde or light brown pencil if your worried about loking scarey lol. and dont use it when its too sharp, i like a nice rounded end otherwise they can crumble.

if it looks too dark rub over them with a cotton bud to smudge the colour, or an eye brow brush.

honestly, its so easy!!

i just got fed up of doing it every day and opted for semi permanent make up instead though!


also, its not really 100% the therapists fault either. dont expect after however long that they will remember what they said to you last time! I always make notes like this on record cards, others arent so bothered! YES she should have asked you hat you wanted, but seeing as she failed to do so you should have told her what you wanted, i would never ever just go and lie down on someones couch and let them lose on me without telling them exactly what i wanted.

 

[soriminah]

first of all i wasnt sure what forum to post this in so i am sorry if this is the wrong place.x
i just wanted to share my awful experience with you all.
i went to my local hair and beauty place to get my eyebrows waxed and tinted.the beautician had previously told me that because i was really struggling to grow my eyebrows back from over plucking when i was younger that i would benefit from having them tinted as my hairs grow through blonde so she did that and i was pleased with the reuslts.anyway so i left them completely alone for a few months and they had grown back a fair bit so i booked in for yesterday morning and went and had them done.she asked me what i was having done and i said an eyebrow wax and tint and so she started.well because she didnt ask me anymore i thought that she had remembered what she had previously told me only to be shown once she had done that she has waxed off all the hairs i had spent months growing and there not even completely even.i came back and cried i was so upset and angry partly at myself for just letting her do it and partly with her for not doing a consultation and asking what i wanted.
i was so pleased with how far i had come with them as my eyebrows dont grow that quick and i am still not even sure if they will grow back enough for me to get back the arch that i so badly want,im gutted :cry::cry:.
sorry for going on but i just wanted to share this with you geeks so thanks for reading.xx

While I empathise how awful it must be, it was a mistake assuming the therapist would remember what you spoke about months ago when she could have seen a couple of hundred clients in the meantime.

Anytime I've been to a new therapist I outline exactly what I want before they have an opportunity to get anywhere near me with the wax.

Have you thought about tattooing? The work some of the geeks have posted on here look incredible, especially if you want an arch and it takes so long for them to grow back.

 

[Kim Lawless]

Sorry you're so upset but don't worry as if hey've grown back this time, they'll grow back next time.

Here's a lesson for you though. It's unreasonable to expect her to remember you after a few months, let alone mind read what you want done.

You should have said as soon as you walked in, 'I did what you suggested and grew them back. Ok, can we talk about what I want today?'

Don't know where you are in Kent but grow them back and then come to me and I'll do them for free to cheer you up. xxx

 

[donnanails]

oh honey :hug:

I think you should consider going and talking to the therapist and explain how upset you are about it
She might be able to help with some suggestions for you

I myself had to spend 2 months with 1 and 1/2 eyebrows after a disater in waxing calss a few years ago
So I can totaly understand how self consios you fell

D x

 

[Teebster]

Aww you poor thing. I had the same thing happened to me last year and it was a therapist that I went to regularly so I thought she would remember as she had in the past and I did clearly mention it at the time before my treatment but as you say without a proper consultation (which unfortunatley is rarely done in buzy salons) it is easy for a mistake to be made and I too just wanted to get out and never went back although I can see both sides I just felt gutted and could not be bothered as it was not going to make my eyebrows magically appear again. If they grew back once they will again XX just takes a blinking long time and oh how we wish we had never over plucked in our youth. Chin up xx

 

[Sassy Hassy]

thanks geeks :hug:
i did think about complaining but after she had finished i just wanted to get out of there.i dont really want to complain as i feel its partly my fault for not checking wth her and she is a really nice lady.i just wont go back there.if it was easily corrected then i would say something but there is nothing she can do now anyway.
i would love to be able to draw them in but i just cant do it.ive tried but they just look ridiculous and i dont know anyone that could show me how to do it
i was devasted as i spent so much time trying to grow them.

As a nail tech would you want people to give you a second chance if you've got an unhappy client? Or would you rather they too voted with their feet and went elsewhere? You know they can do a good job, so just make sure that you tell them next time and EVERY time that you weren't happy with the result as they had waxed too much off. It's just a shame that she hadn't taken a few minutes just to check things over with you. I've had the same happen and I know how upsetting it can be so it doesn't matter where I go now I always get them to get the mirror out and do a consultation! :hug: