I will confess to only realising at the beginning of this year (courtesy of S2 website) that Geeg is Samantha's mum and I was blown away
I know this thread started on a bit of a negative which I can fully appreciate but I think it's always best to step back and look at a situation from another angle before expressing strong emotions, which the OPs have graciously done, and this applies to our day to day lives, not just SG.
I personally am incredibly passionate about CND and S2. That passion however didn't arrive overnight. Initially I did my research and partnering with CND made excellent business sense and I was entirely confident investing my time and hard saved money into training with them. Through that decision I discovered S2 and was bowled over backwards by their dedication and customer service. I have trained and worked in a variety of roles, all with a Customer Service theme running through them, and S2 were a business model like no other I have come across. Anything you post here, will be, and is, read by the creators of S2. If you ever directly speak to Samantha or Samuel, then their unimaginable passion for the brand and service just exudes from them. This is not a job to them, this is what they live and breathe. I have taken a step back a few times to realise the risks they take, a husband and wife, wholeheartedly invested in one company. There is no room for failure, for if they do, not only their business, but their lives and their children's future goes with it.
I can promise (and I don't promise often) that every comment has been read and HEARD by Samantha and Samuel, not to mention all of the Sweet Squared crew. Nothing posted here will go ignored, and all of the posters opinions and thoughts will be taken into consideration in how to move forward and continuinely improve and surpass expectation.
Frustration is an indication of passion, and that is fantastic that we are passionate about our products and positions, let's just direct that passion in a productive way that fits in with the wonderful mantra of S2 "Love & Respect".
Bigs hugs to everyone, I know queuing can be frustrating and unfulfilled expectations can be disappointing, but knowledge is power, and if we constructively contact S2 with our ideas and frustrations, they will do their best to listen and act.
Xxxx