It's not easy reading nor is it pleasant having your ass handed to you and so publicly on this forum. :Scared::o:cry:
I would however and feel that we must indeed recognise and more than anything, empathise with those who had the horrible wait. You have every right to be upset with the queues on Sunday. Who in the hell would want to queue for that long? No one really when all said and done.:!:
Of course this wasn't our intention and it taught us a lot in the process. When Monday went so smoothly we truly saw what we could accomplish when technology goes well and runs as it should.
Around 6:30pm I watched Sam put his head in his hands looking truly miserable because after all his hard work, he felt he had ultimately failed you all and your show experience due to the glitches first thing that caused the almighty queues. He has been working on the code tirelessly for over 3 months (even when we were away I didnt see him as he was coding). I'm not giving excuses... just telling you from my heart how it is. His every move was to make it a better experience for you but when technology fails it can screw you up and this is what happened... :grr:
However... Monday allowed him to redeem himself because the whole system worked like clockwork.:Love: Doesn't help those who came on the Sunday but Monday was what Sunday should have been.
Some of you have touched on things that are our ultimate goal but before you can reach your goal you have to go through the steps and journey... our ultimate goal being no queues at all.
There is a method in everything we do and our ultimate aim is to continue to Serve the Pro in the best way we can and with our hearts.
Many posts in this thread have implied many negative things about us and whilst I won't relive some of the nastiness I will just say as I said at the beginning... it's not pleasant (not do I see this happen to any other company on here when they have problems... ) ultimately, when we see we are failing you, we try to become better and do things better and at this show we implemented many things that people were complaining about from the last show.
But as I have reiterated, anyone there on Sunday was justified with their queuing hell... As to deals... There was a whole booklet full of deals. I ask you to please stop making out like the problems was all on purpose and we didn't care about it. If you understand S2 and our culture as a company then you would realise how wrong some of the perceptions I have read, are!
There have also been some truly wonderful supportive posts from those of you who did queue, managed to have fun and enjoy the journey even with the horrid 3 hour wait. :hug:Thank you so very much for the positive attitude and your kind words here. I very much appreciate it. :Love:
No doubt when Sam comes back from the SquareHouse (yes he went straight there to help the team so we could get parcels out ASAP trying to eliminate any backlogs from show and launch today)... That he too... Will be sharing his thoughts on this thread.