I had a lady in the other day for infills on a set of eyelash extensions. They were done poorly so we agreed to take them off and do a full set. She said she liked it when they looked full but not super noticeable so I did a natural set but still longer than her natural lashes. She was happy at the end and was coming back later in the day to have her daughters hair cut. She booked in for infills as well.
Later in the day she comes in with her daughter and shows me that a couple of the lashes were drooping on one side so I said no problem and quickly took them off and popped a few back on to sort out the issue and she said that maybe next time we could do them longer to which I said of course.
A few days later she contacted the salon to say that she was losing lashes so they booked her to have this corrected. When I get into the room she has lost a few but not many and in her words they ‘looked terrible’ she then also asked me to put longer ones in.
I fill in the lashes and use longer ones to get the look she wants and she is happy and she leaves a 5* review.
Now tomorrow the owner has put in my column to ring her about lashes which I’m assuming is this client again as I haven’t done any on anyone else for a while.
I gave her aftercare advise about how to look after them etc but I can’t guarantee that she does that. What do I do if it is about her and the owner makes it out to be my fault?! I’m panicking.
I’ve already booked into a refresher anyway as I had a couple of little things I wanted the teacher to look at but nothing that should affect the retention.
Later in the day she comes in with her daughter and shows me that a couple of the lashes were drooping on one side so I said no problem and quickly took them off and popped a few back on to sort out the issue and she said that maybe next time we could do them longer to which I said of course.
A few days later she contacted the salon to say that she was losing lashes so they booked her to have this corrected. When I get into the room she has lost a few but not many and in her words they ‘looked terrible’ she then also asked me to put longer ones in.
I fill in the lashes and use longer ones to get the look she wants and she is happy and she leaves a 5* review.
Now tomorrow the owner has put in my column to ring her about lashes which I’m assuming is this client again as I haven’t done any on anyone else for a while.
I gave her aftercare advise about how to look after them etc but I can’t guarantee that she does that. What do I do if it is about her and the owner makes it out to be my fault?! I’m panicking.
I’ve already booked into a refresher anyway as I had a couple of little things I wanted the teacher to look at but nothing that should affect the retention.