A bit long winded but here goes.....
After being let down by Art Deco I looked into other make up ranges and took Jane Iredale on a few months back. I was assigned an account manager got on really well with her I have to say, anyway the first mishap was they lost my opening order and the account manager made a lot of promises that they would give me this and that to compensate me, they never did. I did eventually get my order and I was happy with the products so I let the mishap go. Had a couple of meetings with the account manager to inform me of new products etc and the last meeting was arranged in July, she didnt show up. I rang and text and got no reply, I then emailed and got no reply the I rang head office and was told someone would ring me back. A few days later I got a phonecall from one of the make up artists that I had never spoke to before asking could she cancel the make up event that was booked in. I didnt have a make up event booked. I explained my story and she said she would speak to head office and get them to contact me. Nobody did. Mishap number 2. I placed orders in August and September and whilst on the phone I explain again whats happened and im again told someone will phone. That was about 6 weeks ago. As most salon owners will know we get busy things take over we forget to chase things up so I admit I havent exactly hounded them lately for a reply.
Then this week low and behold one of the make up artists I have done event days with rings me and says shes taken over as regional account manager can she book a meeting with me. So, ive arranged the meeting for a couple of weeks as that was the only time we were both free. My question is fellow geeks, how do I handle it when she comes in? Blow my top? I feel like it believe me. Ive spent thousands on the opening order plus all my monthly orders. I feel let down, the whole purpose of leaving art deco was to avoid poor service. Im no better off. Also while im here, how the hell do you use the liquid minerals foundation I seriously cannot get to grips with it, Ive practiced and practiced and I cant get away with it! Other than this I do love the products!
After being let down by Art Deco I looked into other make up ranges and took Jane Iredale on a few months back. I was assigned an account manager got on really well with her I have to say, anyway the first mishap was they lost my opening order and the account manager made a lot of promises that they would give me this and that to compensate me, they never did. I did eventually get my order and I was happy with the products so I let the mishap go. Had a couple of meetings with the account manager to inform me of new products etc and the last meeting was arranged in July, she didnt show up. I rang and text and got no reply, I then emailed and got no reply the I rang head office and was told someone would ring me back. A few days later I got a phonecall from one of the make up artists that I had never spoke to before asking could she cancel the make up event that was booked in. I didnt have a make up event booked. I explained my story and she said she would speak to head office and get them to contact me. Nobody did. Mishap number 2. I placed orders in August and September and whilst on the phone I explain again whats happened and im again told someone will phone. That was about 6 weeks ago. As most salon owners will know we get busy things take over we forget to chase things up so I admit I havent exactly hounded them lately for a reply.
Then this week low and behold one of the make up artists I have done event days with rings me and says shes taken over as regional account manager can she book a meeting with me. So, ive arranged the meeting for a couple of weeks as that was the only time we were both free. My question is fellow geeks, how do I handle it when she comes in? Blow my top? I feel like it believe me. Ive spent thousands on the opening order plus all my monthly orders. I feel let down, the whole purpose of leaving art deco was to avoid poor service. Im no better off. Also while im here, how the hell do you use the liquid minerals foundation I seriously cannot get to grips with it, Ive practiced and practiced and I cant get away with it! Other than this I do love the products!