Key Performance Indicators (KPI’s), what do you use?

Twilight

New Member
#1
Hi,

We are looking to introduce some kpis in the salon, such as retail sales as a % of total turnover, % utilisation of staff etc.

Does anyone know where i could find industry averages for various salon stats like this?

Many thanks
 

riva

Active Member
#2
Very interested in responses here. Anyone? (Sorry Twilight, not a very useful respond!)
 

salonfrog

Active Member
#3
I'll PM you both as I have a small guide I'd put together for my existing Salon clients.
 

peureka

New Member
#4
I'll PM you both as I have a small guide I'd put together for my existing Salon clients.
Could you send it to me too, please?
 

salonfrog

Active Member
#5
No problem :)
 

Goose

New Member
#6

#7
Me too. Thanks
 

Noodle

Moderator
Staff member
#8

House Beauty

Well-Known Member
#9
Hi,

We are looking to introduce some kpis in the salon, such as retail sales as a % of total turnover, % utilisation of staff etc.

Does anyone know where i could find industry averages for various salon stats like this?

Many thanks
Monthly Number of:

Clients visited
New clients
Previous clients come back
Income vs profit (how much you need coming in before you make the amount of profit you need, to give an indication of how much you need to sell)
Expenses
Likes/followers
Find out where people found you so you can see if your marketing works (eg found through advert on instagram, that would mean you would know the exact cost to get a new client from there).
Individual treatment % to find what is popular
Upsells, cross sells, retail, rebooking. Eg each member of staff say they had a facial booked, and how often did each one upgrade to include eg a lip wax and brow tidy and sell a facial kit then get client to book next appt
How much money each group of treatments makes (men’s/women’s/waxing/skincare).
 
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