Hi all im new i have 7 years experience as a therapist and a nail tech well saturday i provided an individual lash treatment on a client . i rent a room in a hair salon im self employed . so she messages today saying theyv all fell out and wants a refund i responded by saying that i dont usually offer refunds until ive tried to rectify the problem atleast she said she doesnt want them doing again as she doesnt want to lie there , i offered her a faster procedure which may also rectify the problem . she messages back and says shes not got barely any lashes left ? That makes me think shes picked them . its my first time handling a situation like this without being employed. Any advice?