C
Cheshire Nail Beauty
Guest
Hi all,
Please help! I've had a bit of a nightmare of a lash extension treatment today with a client. I am trained in marvel lash and have recently changed my products to lash base. I today had a client for a full set of individual semi permanent lashes. I tested her with the lash base glue yesterday at 5pm and her treatment was at 2pm today. (I accept it wasn't 24 hours but I have also tested her with marvel lash and no reaction). She had no reaction to either and she has signed a client consultation form. I work from home by the way and only trained in lashes in May. Anyway, she had the most amount of lashes I have EVER seen. So therefore it was taking forever. Also, she has recently got married and had them permed. I'd normally take 2 hours to do a set of lashes, however today took me 3 hours and I'm still not finished! She's coming back Wednesday! Her left eye kept watering making it very difficult to place the lashes. I took off the pads and changed to just micro pore tape which helped for a while. Then her eye kept watering loads again. She had already been here hours and needed to leave and have booked her back in Wednesday so I can finish them off. They look nice but obviously I'm not 100% happy. She didn't seem genuinely happy with them either and I know it's not good at all that she's left and not happy and not got a complete set. I think I'll
Need half an hour Wednesday to finish up. Anyway, 2-3 of the lashes Are permed at a right angle meaning that when I have placed the lash they are sticking up backwards toward the lid too much. The client paid me before she left. I have a feeling she mango home and then complain, although I did ask her to be honest when she was here and she just said she will come back in 2 days (that's the soonest she can do). My question for you ladies is:
1. What do you do with clients that eyes water sooo much?
2. What do you do with lashes that are sticking up backwards too much due to a perm? (I didn't do the perm).
3. If she complains or wants her money back, what should I do seeing it took me 3 hours and a lot of product?
I gave her the option to remove as I said I'm worried her eye waters so much but she didn't want me to do that. She may well come back wanting removal and money back!! I'll be reluctant to refund and also if her eyes water with application, imagine what the will be like with removal! Please help!! Xxx
Please help! I've had a bit of a nightmare of a lash extension treatment today with a client. I am trained in marvel lash and have recently changed my products to lash base. I today had a client for a full set of individual semi permanent lashes. I tested her with the lash base glue yesterday at 5pm and her treatment was at 2pm today. (I accept it wasn't 24 hours but I have also tested her with marvel lash and no reaction). She had no reaction to either and she has signed a client consultation form. I work from home by the way and only trained in lashes in May. Anyway, she had the most amount of lashes I have EVER seen. So therefore it was taking forever. Also, she has recently got married and had them permed. I'd normally take 2 hours to do a set of lashes, however today took me 3 hours and I'm still not finished! She's coming back Wednesday! Her left eye kept watering making it very difficult to place the lashes. I took off the pads and changed to just micro pore tape which helped for a while. Then her eye kept watering loads again. She had already been here hours and needed to leave and have booked her back in Wednesday so I can finish them off. They look nice but obviously I'm not 100% happy. She didn't seem genuinely happy with them either and I know it's not good at all that she's left and not happy and not got a complete set. I think I'll
Need half an hour Wednesday to finish up. Anyway, 2-3 of the lashes Are permed at a right angle meaning that when I have placed the lash they are sticking up backwards toward the lid too much. The client paid me before she left. I have a feeling she mango home and then complain, although I did ask her to be honest when she was here and she just said she will come back in 2 days (that's the soonest she can do). My question for you ladies is:
1. What do you do with clients that eyes water sooo much?
2. What do you do with lashes that are sticking up backwards too much due to a perm? (I didn't do the perm).
3. If she complains or wants her money back, what should I do seeing it took me 3 hours and a lot of product?
I gave her the option to remove as I said I'm worried her eye waters so much but she didn't want me to do that. She may well come back wanting removal and money back!! I'll be reluctant to refund and also if her eyes water with application, imagine what the will be like with removal! Please help!! Xxx