TheLacquerLounge
Well-Known Member
Hi geeks,
I had a women who had booked an appointment with me over a week ago for a brazillian wax and luxury pedicure tonight which does take up a good bit of my time (approximately 1 hour and 40 minutes).
I sent her a message yesterday to make sure everything was ok for the appointment and she knew where she was coming etc, she didn't message me back till a couple of hours ago to say everything still fine for tonight, i know where i'm coming to, but can i just have the pedicure now? I said no problem (as i understand things happen like time of the month etc).
I also said that because it's her first appointment she would get £5 off her treatment if she wanted to add Polish Pro it will only cost £10 and lasts alot longer than polish, she messaged and said "Yeah that sounds brilliant thanks!! see you at 5pm!! xx"
Then an hour later i get a very blunt message unlike the others saying (Hi mel, i'm going to have to cancel tonight)
That was it! An hour before she was booked in for, I am so annoyed and get this occasionally with clients, but never know how to reply back.
Any help with wording a little message to send back would be great.
Thanks
I had a women who had booked an appointment with me over a week ago for a brazillian wax and luxury pedicure tonight which does take up a good bit of my time (approximately 1 hour and 40 minutes).
I sent her a message yesterday to make sure everything was ok for the appointment and she knew where she was coming etc, she didn't message me back till a couple of hours ago to say everything still fine for tonight, i know where i'm coming to, but can i just have the pedicure now? I said no problem (as i understand things happen like time of the month etc).
I also said that because it's her first appointment she would get £5 off her treatment if she wanted to add Polish Pro it will only cost £10 and lasts alot longer than polish, she messaged and said "Yeah that sounds brilliant thanks!! see you at 5pm!! xx"
Then an hour later i get a very blunt message unlike the others saying (Hi mel, i'm going to have to cancel tonight)
That was it! An hour before she was booked in for, I am so annoyed and get this occasionally with clients, but never know how to reply back.
Any help with wording a little message to send back would be great.
Thanks