Hi guys.. I have only been an official nail technician for two months so stay with me.. Today i had An appointment with a woman for a full mani pedi, shellac removal and reapplication at 3. Me, as a Newbie and knowing the times i needed for a good Job, product cleanup and preparation for the Next client, i has scheduled the next appointment with a New client at 6. So, the 3 k clock shows up at 4,says she mixed her schedule at work and Made a mistake and that she send someone to tell me that she should
arrive around 3 or 4. That someone told me she would be there at 3,and I was like okk..
So she Comes in and I tell her that since she is working next to our Shop we could do the shellac application and leave the 30' footbath for the next Day or if she insisted we could do what we had time for. And whats her answer? "No i want the Best Job you Can do and you Will tell the next client that she Will wait. I thought that i might Made you fall behind on your schedule."
I was furious. I did the Job. I finished her at 6 25
and had already put the second one in the footbath. And she says.." oh i thought we would be done at 7" so she expected me to have another client Who was on time wait for one your. It showed that I was upset and I didnt Care. Mind you the next client was understanding but somewhat disappointed that she was running late. And while I was in the middle of the secknd Lady, a walk in Came in but was already late and couldnt wait. So, the first one cost me a risky first meet with a New client and a stranger that i dont Know if Will Come in tomorrow.
My Mother owns the Shop i work in and told me i should be More understanding. I told her that the another client was running 15 minutws late and I was like its ok.. No big deal. Next time she was 40 minutes late because of work.
What would you do? I feel bad that I was clearly upset but i dont want anyone abusing the fact that i am New or he she Knows my Mother. Any advise?
arrive around 3 or 4. That someone told me she would be there at 3,and I was like okk..
So she Comes in and I tell her that since she is working next to our Shop we could do the shellac application and leave the 30' footbath for the next Day or if she insisted we could do what we had time for. And whats her answer? "No i want the Best Job you Can do and you Will tell the next client that she Will wait. I thought that i might Made you fall behind on your schedule."
I was furious. I did the Job. I finished her at 6 25
and had already put the second one in the footbath. And she says.." oh i thought we would be done at 7" so she expected me to have another client Who was on time wait for one your. It showed that I was upset and I didnt Care. Mind you the next client was understanding but somewhat disappointed that she was running late. And while I was in the middle of the secknd Lady, a walk in Came in but was already late and couldnt wait. So, the first one cost me a risky first meet with a New client and a stranger that i dont Know if Will Come in tomorrow.
My Mother owns the Shop i work in and told me i should be More understanding. I told her that the another client was running 15 minutws late and I was like its ok.. No big deal. Next time she was 40 minutes late because of work.
What would you do? I feel bad that I was clearly upset but i dont want anyone abusing the fact that i am New or he she Knows my Mother. Any advise?