Kim Lawless
Grande Dame of the Brazilian Wax for Men and Women
Just a little reminder to us all (me included), how we should make it easy for people to get back to us.
Do you have a signature or your email with your mobile number?
So often I would rather just pick up the phone and speak to them but I can't if there's no number.
When you leave a voicemail, do you say 'You've got my number haven't you', rather than actually leave it?
I know that numbers come up on mobiles, but not always.
Do you text without signing off, (assuming that the recipient has you logged in their phone)?
I spend half my text allowance saying 'Sorry, but who is this?'
My pet hate is when clients text 'Do you have an appointment?'
When for? What for? Who are you?
When you email or leave a message, remember to leave details of why you're emailing.
If it's about training, leave the date or the course for example. I speak to so many people every day that it all blurs into one and I feel so rude. help us out a little.
Finally, I'm amazed by how many websites don't actually have the full postal address and more importantly (in this SatNav age), the postcode. Not if you're freelance of course, but I'm talking about salons and offices.
I wanted to send someone some flowers recently, but I've never met them and searched their beautiful, all singing, all dancing website for a postal address. Nothing to be found.
xxx
Do you have a signature or your email with your mobile number?
So often I would rather just pick up the phone and speak to them but I can't if there's no number.
When you leave a voicemail, do you say 'You've got my number haven't you', rather than actually leave it?
I know that numbers come up on mobiles, but not always.
Do you text without signing off, (assuming that the recipient has you logged in their phone)?
I spend half my text allowance saying 'Sorry, but who is this?'
My pet hate is when clients text 'Do you have an appointment?'
When for? What for? Who are you?
When you email or leave a message, remember to leave details of why you're emailing.
If it's about training, leave the date or the course for example. I speak to so many people every day that it all blurs into one and I feel so rude. help us out a little.
Finally, I'm amazed by how many websites don't actually have the full postal address and more importantly (in this SatNav age), the postcode. Not if you're freelance of course, but I'm talking about salons and offices.
I wanted to send someone some flowers recently, but I've never met them and searched their beautiful, all singing, all dancing website for a postal address. Nothing to be found.
xxx
