Hlovesbeauty
Member
Hi, I've just started a mobile beauty business last month and I had one of my old regular client that booked in with me.
She's had waxing done by me before and has had no previous reactions to the wax.
The next day after her appointment she text me and asked me what to use to calm the redness down as she tried everything and it stung and sent a photo and I advised her to use aloe vera.
Two days after she contacted me I checked in on her to see if the redness had gone down and she said her top lip became scabbed and said it was really sore. She said that she felt like she'd been burnt but my wax was at the right temperature and I would of thought if it was too hot she would of said.
I tried to call her but she didn't get back to me so I text to say that I could always try a tee tree wax for next time and apolgised that this had happened but she didn't respond to me.
At the time of her appointment she did re book back in with me which her appointment was today. So yesterday I confirmed her booking.
She canceled her appointment in which she had other treatments booked aswell as waxing.
She said her lip has only just recovered which has taken two weeks and said she wanted to leave it for a bit.
I contacted her back and aplogised again and offered her a free lip wax if she still wanted it done in the future but understood if she didn't.
I feel really upset by this as I've only just started a business and feel like she will bad mouth me.
Any advise on what else to do? I did use a cream wax but did go over her lip twice as there was hairs I had missed so I think it might of taken the skin off.
She's had waxing done by me before and has had no previous reactions to the wax.
The next day after her appointment she text me and asked me what to use to calm the redness down as she tried everything and it stung and sent a photo and I advised her to use aloe vera.
Two days after she contacted me I checked in on her to see if the redness had gone down and she said her top lip became scabbed and said it was really sore. She said that she felt like she'd been burnt but my wax was at the right temperature and I would of thought if it was too hot she would of said.
I tried to call her but she didn't get back to me so I text to say that I could always try a tee tree wax for next time and apolgised that this had happened but she didn't respond to me.
At the time of her appointment she did re book back in with me which her appointment was today. So yesterday I confirmed her booking.
She canceled her appointment in which she had other treatments booked aswell as waxing.
She said her lip has only just recovered which has taken two weeks and said she wanted to leave it for a bit.
I contacted her back and aplogised again and offered her a free lip wax if she still wanted it done in the future but understood if she didn't.
I feel really upset by this as I've only just started a business and feel like she will bad mouth me.
Any advise on what else to do? I did use a cream wax but did go over her lip twice as there was hairs I had missed so I think it might of taken the skin off.
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