I bought it from Boots (about £40) and it's not good at all. If you put the slightest pressure on it, it stops spinning. A manual file is better in my opinion, but I really wanted it to work as I love a gadget.
I have the same one as you and my hubby's quite heavy handed and had no problems with it not spinning.
If it's not too late I would take it back. And swap for another or get money back.
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