Minx - faulty batch???

[supermummy]

I have done silver lightning on two ladies this morning. Same nail prep and application method that I have used on over 30 clients so far with no complaints at all.

I have had a phone message this evening that within an hour of me doing them, both sets had started lifting and the big toes almost off completely. I am so upset - one lady is a repeat and has booked a party and the other (her friend) wanted to book a party. Now I am unhappy that these ladies won't bother again.

I have agreed to return in the morning to see what I can do but I don't really want to use the rest of the sheets because the only thing I can think is that I have a faulty batch. How else do you explain it when all the other variables are the same?

I am thrilled with Minx generally and what it has done for my business on a whole but at the end of the day sometimes things slip through quality control and all I can think is that this has happened here.

Please let me know what you guys think?

 

[supermummy]

I've arranged to see them both in the morning (they are friends) and I am sure they haven't damaged them themselves. For it to happen on multiple nails within an hour then there's some other factor involved.

Everything I have done is the same so that is why I am suggesting I might have a faulty batch. I am not critising minx before anyone gets on the bandwagon, I love the product and have had a lot of success with it and just think I have been unlucky with these ones.

 

[supermummy]

I just realised that sounded stroppy - I didn't mean it too. I just meant that people can get defensive if they feel that something they love is being criticized and I'm not!

 

[geeg]

Well the thing to do is to send them back to S2 to have a look and they will replace them for you if you have indeed got a faulty batch.

I know it doesn't solve your problem for tomorrow .. perhaps ask your friends to choose a different design.

It is a shame when things like this happen but it needs checking out with the right people who can really help you instead of speculating!!

 

[debi]

some clients wear tight fitted shoes and this can cause a problem... or if they have moisturised their feet b4 app be sure to prep properly xx good luck xx:hug:

 

[supermummy]

I have emailed S2 today and will take it up directly with them. I just posted on here in case anyone could advise me if they had the same. I have compared it with old stock and it is definitely different material.