Charlielbakerxxx
Member
So yesterday I had a client for hair extensions, from the get go she was very fussy.. which was fine but quite stressful as when she first had her consultation i couldn't match her up with any of my colours on the colour wheel as she was a copper, So i was advised by my manufacturer that i could buy a brighter shade and then dye them to the colour she is. obviously i was quite worried this may not work and turn out a different colour. However my client was adamant she wanted me to dye them. I stayed up late dying them and thankfully they were the exact colour of her hair. The following day she turned up to her appointment from the moment she walked through the door she was being picky asking me how matted they were going to be, after putting in 1 row saying they were too heavy even though her hair was very thick, asking me to put extensions on the hairline even though i told her they would be visible.. she asked me to order 20 inch and I ended up cutting into a bob as she didn't like the length and kept saying they were too heavy.
Anyway after a 4 hour job which usually takes 2 hours, I finally finished. And then she asked if she could pay me the next day as she didn't have any money on her.. well today i messaged her and asked if i could have the money she told me that the hair extensions were malting excessively and that she wanted a refund for the hair.. I messaged my hair manufacturer and they said they've never had this problem.. I then asked her if i could see them and if they were bad id remove free of charge, to that she said she wanted them removed but she wanted to keep the hair and she couldn't wait for her refund. I also asked if i could see the hair that has fallen out and she messaged me saying that she couldn't gather it all up as there was dog hair init. but then half an hour later sent me a photo, which everyone I've shown the photo to said looks as though shes cut the hair? can anyone advise?
Anyway after a 4 hour job which usually takes 2 hours, I finally finished. And then she asked if she could pay me the next day as she didn't have any money on her.. well today i messaged her and asked if i could have the money she told me that the hair extensions were malting excessively and that she wanted a refund for the hair.. I messaged my hair manufacturer and they said they've never had this problem.. I then asked her if i could see them and if they were bad id remove free of charge, to that she said she wanted them removed but she wanted to keep the hair and she couldn't wait for her refund. I also asked if i could see the hair that has fallen out and she messaged me saying that she couldn't gather it all up as there was dog hair init. but then half an hour later sent me a photo, which everyone I've shown the photo to said looks as though shes cut the hair? can anyone advise?