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The lady who done my hair, its her own business, so i can't go back to the salon or ask a manager.
I really need help.
I am a hairdresser myself, I just do not know here to start on this.
Ill give some background on what happened.
Firstly, I paid extra for her to come to my house for a consultation to match my hair colour, to see the thickness because I have lot of hair and to discuss hair extentions options - She turns up, unprofessional, "Right what extentions do you want? I don't have my dolls head with me to show to the different options", she then just laid the colour ring on the top of my hair picked a colour, never once went through my hair, ran her fingers through it and she was adamant that her standard full head would be enough. I kept checking with her and she told me it would be more than enough for my hair.
The day comes to her fitting my hair, she sections it "Didn’t realise how much hair you had” She then proceeds with putting my weave in. To her only putting the hair in the back of my head because she “didn’t have enough” to put any on the sides (what did i pay her extra for, I wanted a consultation to avoid this). Also, she did not even put them straight in hair, they were all over to my right side so even they weren’t put in properly.
So, she ended up leaving me with no hair on the sides.
She then CUT MY WHOLE SIDE OFF! (while blending!!) She then told me to go get my friend to put some extensions on the side or get her to cut me a fringe in, to make it look better. NO!
I have been growing my hair for over a year, I am now back at square one. I do not understand why she even cut my natural hair. That is not her job, she should never of cut my natural hair, she should have only blended my extensions with the longest natural part of my hair. (As a hairdresser myself, I know)
I am now at the stage of cutting my hair to my jaw or paying even more for someone else.
After she had left my house, (Because this is when i had noticed the side when i straightened it myself as she didn't bring any styling equipment with her) I messaged her straight away about redoing it her next available date being 24/02 meaning I would have had no hair in the sides with this awful hair cut from December. Since then she has been telling people she never cut my hair (to which i have texts to prove it and a witness) she would not fix it and put hair in as i was only prepared to pay for the hair and materials not her time as the job should of been done correctly to start with nor would she refund me anything.
She has refused to take responsibility and believes she done nothing wrong, she has now blocked me on everything, which has left me no choice but to put it on here to ask for help. I have gone through PayPal about getting a refund but she is still refusing to take responsibility.
Any help on what i can do further would be great, i have asked for insurance details but where do i go from here?
I work in a salon and not from home so have no idea how to approach this, i must be entitled to some kind of compensation
The lady who done my hair, its her own business, so i can't go back to the salon or ask a manager.
I really need help.
I am a hairdresser myself, I just do not know here to start on this.
Ill give some background on what happened.
Firstly, I paid extra for her to come to my house for a consultation to match my hair colour, to see the thickness because I have lot of hair and to discuss hair extentions options - She turns up, unprofessional, "Right what extentions do you want? I don't have my dolls head with me to show to the different options", she then just laid the colour ring on the top of my hair picked a colour, never once went through my hair, ran her fingers through it and she was adamant that her standard full head would be enough. I kept checking with her and she told me it would be more than enough for my hair.
The day comes to her fitting my hair, she sections it "Didn’t realise how much hair you had” She then proceeds with putting my weave in. To her only putting the hair in the back of my head because she “didn’t have enough” to put any on the sides (what did i pay her extra for, I wanted a consultation to avoid this). Also, she did not even put them straight in hair, they were all over to my right side so even they weren’t put in properly.
So, she ended up leaving me with no hair on the sides.
She then CUT MY WHOLE SIDE OFF! (while blending!!) She then told me to go get my friend to put some extensions on the side or get her to cut me a fringe in, to make it look better. NO!
I have been growing my hair for over a year, I am now back at square one. I do not understand why she even cut my natural hair. That is not her job, she should never of cut my natural hair, she should have only blended my extensions with the longest natural part of my hair. (As a hairdresser myself, I know)
I am now at the stage of cutting my hair to my jaw or paying even more for someone else.
After she had left my house, (Because this is when i had noticed the side when i straightened it myself as she didn't bring any styling equipment with her) I messaged her straight away about redoing it her next available date being 24/02 meaning I would have had no hair in the sides with this awful hair cut from December. Since then she has been telling people she never cut my hair (to which i have texts to prove it and a witness) she would not fix it and put hair in as i was only prepared to pay for the hair and materials not her time as the job should of been done correctly to start with nor would she refund me anything.
She has refused to take responsibility and believes she done nothing wrong, she has now blocked me on everything, which has left me no choice but to put it on here to ask for help. I have gone through PayPal about getting a refund but she is still refusing to take responsibility.
Any help on what i can do further would be great, i have asked for insurance details but where do i go from here?
I work in a salon and not from home so have no idea how to approach this, i must be entitled to some kind of compensation
