So I use a online booking system for the salon and 80% - 90% of my clients are happy to use it, if they've had any issues we've sat down and showed them step by step. I would say my salon is 70% below the age of 65s & 30% over the age of 65. I use an online system because we take a cancellation fee of 50% if the client doesn't show up, if they are late enough to no longer be able to do the service they would be charged 50% & to stop clients cancelling 5 mins before their appointment (they have 24 hour cancellation fee of 50%).
Long story short this app allows consent forms for clients via the app so no paper used, ask clients questions when booking if they want to "upgrade" service and they get reminders via text.
Last year I lost between £8,000 - £12,000 due to no shows alone so this is why since January this year only allow online bookings online. Funnily enough we've have 3 no shows since January and all 3 got charged 50%.
But for my over 65s some of them have the booking system and just ask for help, but some really get angry and refuse to book online or say they will be going else where. Should I allow over a certain age group to book in the salon?
Interested to hear what everyone thinks! Thank You.
Long story short this app allows consent forms for clients via the app so no paper used, ask clients questions when booking if they want to "upgrade" service and they get reminders via text.
Last year I lost between £8,000 - £12,000 due to no shows alone so this is why since January this year only allow online bookings online. Funnily enough we've have 3 no shows since January and all 3 got charged 50%.
But for my over 65s some of them have the booking system and just ask for help, but some really get angry and refuse to book online or say they will be going else where. Should I allow over a certain age group to book in the salon?
Interested to hear what everyone thinks! Thank You.