Hi,
Just started business this month and maybe I'm a bit premature with my whinning but do all clients change appointments from here to there?
Two clients just this past week cancelling at the last minute and re-arranging.
This is driving me nuts plus the fact I can't believe people are so inconsiderate. I could have had other people filling their places and now I'm losing out.
I would never dream of phoning someone 3/4 of an hour before the appointment to cancel.
I have therefore added a bit on to my price list about giving me at least 24 hours notice of cancellations or re-arrangment of appointments.
Your advice would be appreciated.
Just started business this month and maybe I'm a bit premature with my whinning but do all clients change appointments from here to there?
Two clients just this past week cancelling at the last minute and re-arranging.
This is driving me nuts plus the fact I can't believe people are so inconsiderate. I could have had other people filling their places and now I'm losing out.
I would never dream of phoning someone 3/4 of an hour before the appointment to cancel.
I have therefore added a bit on to my price list about giving me at least 24 hours notice of cancellations or re-arrangment of appointments.
Your advice would be appreciated.