user 132536
Member
- Joined
- Dec 9, 2017
- Messages
- 11
- Reaction score
- 7
I’m new to mobile nails and am building up a clientele. However, last night I had a new client message me 3 hours before her appointment asking me to urgently ring her.
She was in tears saying she’d lost her purse and would have to cancel. I told her not to worry and I hope she got sorted . Then, she messaged me late last night to say she hadn’t found it and how sorry she was for cancelling and she was really looking forward to the appointment. I told her again not to worry but get in touch when she wanted to re-book. She then asked for an appointment same time and date but in 2 weeks time as I’m on holiday next week. Booked her in for that, only for her to message me again this morning to see if I can go to her at 8:30 tonight.
What would advise . Politely say I’m fully booked or give her the appointment tonight?
She was in tears saying she’d lost her purse and would have to cancel. I told her not to worry and I hope she got sorted . Then, she messaged me late last night to say she hadn’t found it and how sorry she was for cancelling and she was really looking forward to the appointment. I told her again not to worry but get in touch when she wanted to re-book. She then asked for an appointment same time and date but in 2 weeks time as I’m on holiday next week. Booked her in for that, only for her to message me again this morning to see if I can go to her at 8:30 tonight.
What would advise . Politely say I’m fully booked or give her the appointment tonight?