New client wants to sue previous salon

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JoJo1980

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Evening all.
Hope you can offer me a little advice on this one. I had a new client come in a few weeks ago asking me to fix her hair.
She had been to a hairdressers who had put 3 lots of permenant high lift blonde over her hair in one sitting. Her hair had already been lifted about 7 levels with bleach so it was white before she tried to "tone" it down with high lift.
Needless to say, her hair was green and great chucks of it had snapped off.
I felt so bad for her, it was just a mess!
Anyway, I sold her some Joico K Pak shampoo, conditioner and treatment and told her I would colour it darker with a quasi in a few weeks if the condition would take it.
That afternoon, her previous hairdresser rang me to tell me it wasnt her fault, it was the clients fault and ranted for 10 minutes before i interuppted and said I was busy (it was a fully booked saturday for crying out loud!!) and I would call her back. I didnt call her back. I didnt really want to get involved as I saw my job was to fix the problem plus i didnt really understand why this stylist from ano0ther salon would feel she had to explain herself to me.
Anyway, today I did the new clients hair. We ended up colouring it darker and cutting it fairly short to blend in the broken chunks.

OK so, then she tells me she wants to sue the other hairdresser, and would I be prepared to make a statement about her hair and the state it was in....
Do I really want to get involved? what do you think the implications on me are? on one hand im pretty peeved that a stylist could wreck someones hair like this, but on the other I dont really want to get in to a slanging match...
Help?!?!?
 

LAPirate

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Always a difficult one!! Why would a
Hairdresser do that? It's hard if you don't know the other hairdresser or the client particularly well. Does the client appear normal? A real dilemma! If this stylist is doing extreme things like this then she needs a rude awakening maybe!!??
Good luck with deciding! ;)
 

Lucy-Jayne

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My mum sued a hairdressers that left bleach on too long and lots of her hair snapped right by the roots. Her hair was a mess and she had to wear a wig for months.

She first went to another hairdressers and they continued to do her hair for her going forward. I'm pretty sure they did have to give a statement as to the condition of her hair. It wasn't her initial decision to sue, but after going to a few hair salons they all thought she should do it because her hair was such a state.

On top of that, my mum had to see various dermatologists and specialists to actually prove the damage.

It took her 3 YEARS until the case was settled, and only for a about £3k. She wasn't doing it for the money, she was doing it because the hairdressers didn't accept fault and because they made a massive mistake. My mum lost a lot of confidence and was very depressed about it all. Some of you may think she's a little over the top (and half the time I do!) but I completely agree that when it comes down to hair..... for a lot of women it is a big deal.

Any who...... you probably won't have to do much at all!
 

donna hair

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I think if she sues them you might be asked for a statement of the state of her hair your professional opinion etc.
If she took pictures of after they done her hair then maybe you wouldn't have to.
You don't know how the other salon will tell there version if the stylists already called you saying it wasn't down to her they might try blaming the client.
If your asked for your version just be honest say what state the hair was in and what the client told you,but as you wasn't there you don't know for sure what products were used, the amount of time the colour was on or how many times it was done.

Try not to stress you didn't cause it you've helped someone who was in need of it, and hopefully the salon in question have learnt a big lesson and will start taking base of clients hair x
 

Tinxy

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I wouldn't have a problem giving a statement - but keep it strictly factual! Report only on the things you have seen, make no assumptions about how it happened or who did it.
So: "I observed Ms X's hair on y date after she attended my salon. I found the condition to be very damaged with sections of hair damaged to the point of having snapped off. This may have been caused by abc. I gave ms X the following advice and ask she come back in some weeks after which we might be able to colour the hair depending on condition. The hair was coloured on y date after 2nd consultation found hair to have improved sufficiently to treat."

Nothing about what the customer said or the other salon claimed.
 

JoJo1980

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Thanks guys :D xx
 

persianista

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I do expert witness work primarily on hair ext cases. I usually do a written report, and keep it factual.
In court I am often asked what the industry standard is, that's when points get put across as to what is and what isn't normal practice.
Payouts are not huge tho, even for permanent damage.
 

AmeliaR

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i would write down what her hair was like on a record card and say you are happy to give her that as proof that her hair was in bad condition
 

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