JoJo1980
Well-Known Member
Evening all.
Hope you can offer me a little advice on this one. I had a new client come in a few weeks ago asking me to fix her hair.
She had been to a hairdressers who had put 3 lots of permenant high lift blonde over her hair in one sitting. Her hair had already been lifted about 7 levels with bleach so it was white before she tried to "tone" it down with high lift.
Needless to say, her hair was green and great chucks of it had snapped off.
I felt so bad for her, it was just a mess!
Anyway, I sold her some Joico K Pak shampoo, conditioner and treatment and told her I would colour it darker with a quasi in a few weeks if the condition would take it.
That afternoon, her previous hairdresser rang me to tell me it wasnt her fault, it was the clients fault and ranted for 10 minutes before i interuppted and said I was busy (it was a fully booked saturday for crying out loud!!) and I would call her back. I didnt call her back. I didnt really want to get involved as I saw my job was to fix the problem plus i didnt really understand why this stylist from ano0ther salon would feel she had to explain herself to me.
Anyway, today I did the new clients hair. We ended up colouring it darker and cutting it fairly short to blend in the broken chunks.
OK so, then she tells me she wants to sue the other hairdresser, and would I be prepared to make a statement about her hair and the state it was in....
Do I really want to get involved? what do you think the implications on me are? on one hand im pretty peeved that a stylist could wreck someones hair like this, but on the other I dont really want to get in to a slanging match...
Help?!?!?
Hope you can offer me a little advice on this one. I had a new client come in a few weeks ago asking me to fix her hair.
She had been to a hairdressers who had put 3 lots of permenant high lift blonde over her hair in one sitting. Her hair had already been lifted about 7 levels with bleach so it was white before she tried to "tone" it down with high lift.
Needless to say, her hair was green and great chucks of it had snapped off.
I felt so bad for her, it was just a mess!
Anyway, I sold her some Joico K Pak shampoo, conditioner and treatment and told her I would colour it darker with a quasi in a few weeks if the condition would take it.
That afternoon, her previous hairdresser rang me to tell me it wasnt her fault, it was the clients fault and ranted for 10 minutes before i interuppted and said I was busy (it was a fully booked saturday for crying out loud!!) and I would call her back. I didnt call her back. I didnt really want to get involved as I saw my job was to fix the problem plus i didnt really understand why this stylist from ano0ther salon would feel she had to explain herself to me.
Anyway, today I did the new clients hair. We ended up colouring it darker and cutting it fairly short to blend in the broken chunks.
OK so, then she tells me she wants to sue the other hairdresser, and would I be prepared to make a statement about her hair and the state it was in....
Do I really want to get involved? what do you think the implications on me are? on one hand im pretty peeved that a stylist could wreck someones hair like this, but on the other I dont really want to get in to a slanging match...
Help?!?!?