I’m so confused I tried to place an order today & the rep said most of the colours had sold out. So I guess I’ll have to change at some point. It was just a bit of a shock that they are low on stock, and not given me any information to prepare.
Yeah you have a good point so will the colour touch be discontinued? I was told that the inosense range is no longer available 2
I'm fed up ringing and them saying half my order is out of stock! I've resulted in ordering from salon connections at the moment. Same price +1 free tube for every 10 you buy! BARGAIN!
I challenged wella on their prices, statibg that we had a gold account, hvve been with them for about 15 years, and I can buy the colour cheaper from a smaller supplier, than I can directly from the company with a discount (because of the account benefits) of course none could answer the question! The reply we had was "we try our best to resolve any issues /queries as soon as possible. Your representative will contact you with a breakdown of your prices and account benefits etc"....
Best part about it was our "representative" had been on the sick for 10 months and we hadn't seen a single sole from wella the whole time! Neither did we here a peep from them! A rep turned up a few months ago, introduced himself, proud as punch! Then I let it rip, realed off theb issues I've had, how we've been neglected, and definitely not valued! And then he checked our account to then say we'd missed the opportunity to use our salon advantage points! I was furious! Although I did stay professional, and as polite as possible!
Needless to say I haven't heard from him since! Why would anyone want to spend that much money with a company when all you get in return is, being ripped off, lack of knowledge, lack of support, lack of stock, lack of reps, lack of interest! No thank you!