hi its well out of order that they havent the decency to inform you , you should try collin they hav an exxellent customer service and may be able to helpHi
I am opening my own salon on Thursday this week (9th), have been trying to contact Hyperion group - and Nimue skincare rep to find out what is happening about my order that was placed in July for complete Nimue start up package, professional and retail products -have been told marketing items out of stock etc then next message straight onto ansa machine and "no service until....".
I have had new treatment brochures printed with Nimue info on them and can't use them as have no products to use. Have received 1 poster and about 20 samples for marketing - not much when the order was well over £1000. I am obviously very very worried as to what will happen to my new business - no marketing info/shop displays etc for the new salon opening. I feel very angry that the rep took the order from me, and never mentioned stock problems etc and I did ask as I knew there were some problems - was reassured everything would be ok, (i'm a very small business, have built up enough clients to go from my treatment room to open a small salon with 2 treatment rooms). I have had 3 different dates from hyperion group recorded messages ranging from the 5th to the 20th of august before they will be able to do anything. My Nimue training was booked for 3 days - 3 days of not earning any money, I now don't know whether that will be going ahead or not.
I have read the thread regarding whether hyperion is closing/ financial problems etc, however don't feel it has really been able to help me.
I am really sorry if they are having problems, but I took a long time to decide on the skincare range and now feel totally let down and wish I had gone elsewhere, it will be difficult to have faith in the company now.
Any one with any advice or ideas on what I should do - please say.
This is not meant as a personal attack on anyone - I have a business to run this is not a hobby for me and I have all the bills that go along with that. I also use creative products for manicure/pedicure but should have enough to keep me going there. Just the skincare problem..... I don't know whether to get another company in before opening ?? (and I thought I had enough to worry about with getting the salon ready to open!!)
Thanks in advance for any advice I could do with some, was in tears this afternoon when I couldn't get through again, have rung emailed sent texts to rep but nothing at all - not even a call to say sorry but things would be ok.
choccy x x x
I checked with companies house this morning & Hyperion has not gone into liquidation ...
Also check this thread ... http://www.salongeek.com/nail-geek/58417-creative-nail-academy-salisbury-aka-nail-artistry-ltd.html
Theres a reply from Sam stating they had not gone into liquidation!!
You need to put Hyperion Group. Also look at Nimue Skin Limited and SWIFT CAROU LIMITED as those companies make up the Hyperion Group.Just checked CH and there are quite a few companies out there called Hyperion ..... who would have thought !