I am fully booked for the month of October, I have no available appointments and a waiting list. All my clients are aware of this and it is pinned to the top of my Facebook page.
I send a confirmation text to all my clients the day before all booked appointments, and on Fridays for Monday appointments, asking them to reply 'yes' to confirm or 'no' to cancel.
I sent a text to a relatively new client at 8:30am Friday (yesterday in Australia) to confirm for 1:00pm Monday. It is 9am on Saturday, still nothing from this client, and I know it can be filled easily with a client from my waiting list, should I send a text similar to this??
Hi XXXX
as I have not received a reply to confirm your booked appointment @ 1:00pm Monday October 13th, I assume you no longer require it, and it has been made available to clients on my waiting list.
I do not want to send another text asking her to confirm again as I don't believe it is up to me to chase this as that is what the initial text is designed for.
I just want to know what to expect come Monday, I don't want a no show or 2 people to turn up at 1:00pm, any feedback for fellow Geeks is very welcome please!
I send a confirmation text to all my clients the day before all booked appointments, and on Fridays for Monday appointments, asking them to reply 'yes' to confirm or 'no' to cancel.
I sent a text to a relatively new client at 8:30am Friday (yesterday in Australia) to confirm for 1:00pm Monday. It is 9am on Saturday, still nothing from this client, and I know it can be filled easily with a client from my waiting list, should I send a text similar to this??
Hi XXXX
as I have not received a reply to confirm your booked appointment @ 1:00pm Monday October 13th, I assume you no longer require it, and it has been made available to clients on my waiting list.
I do not want to send another text asking her to confirm again as I don't believe it is up to me to chase this as that is what the initial text is designed for.
I just want to know what to expect come Monday, I don't want a no show or 2 people to turn up at 1:00pm, any feedback for fellow Geeks is very welcome please!