St311ar
Well-Known Member
What do you do when someone "forgets" their appointment or cancels last minute?
I'm mobile so I can't see how I can take a deposit or charge someone if they cancel.
However, being a mum of 4 I know how sometimes last minutes things with children can cause problems, so its a 3 strikes and your out
I've actually done this recently, one client was constantly confirming and not showing, so I let her go.
I always text or ring to confirm their appointment, the day before
If they simply did not turn up then I programme their number in my " ignore" list.. and dont deal with them again..What do you do when someone "forgets" their appointment or cancels last minute?
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