I have been mobile for a few months now and I have come across this situation a few times, what do you do if a client forgets about their appointment or isn't in when you call?
I have a lady and I do her nails quite regularly (she doesn't look after them at all!!) and she's always forgetting the time and date of appointments or will cancel at the last minute. I've had other clients who I could have booked that day but had to put off and then her appointment doesn't happen:irked: So far I've just gone with it because she is a good friend, but it did make me think how would I deal with other clients wanting massage and beauty stuff.
Obviously if they give you plenty of notice it's fine but would you/or do you charge clients who miss appointments?
I thought maybe a 1 stike and you're out approach - you know that they have 1 chance but if they do it on a regular basis they would have to be charged. I don't want to be hard but at the end of the day I could lose potential clients if I can't fit them in for the treatments they want on the day they want.
Any suggestions??
I have a lady and I do her nails quite regularly (she doesn't look after them at all!!) and she's always forgetting the time and date of appointments or will cancel at the last minute. I've had other clients who I could have booked that day but had to put off and then her appointment doesn't happen:irked: So far I've just gone with it because she is a good friend, but it did make me think how would I deal with other clients wanting massage and beauty stuff.
Obviously if they give you plenty of notice it's fine but would you/or do you charge clients who miss appointments?
I thought maybe a 1 stike and you're out approach - you know that they have 1 chance but if they do it on a regular basis they would have to be charged. I don't want to be hard but at the end of the day I could lose potential clients if I can't fit them in for the treatments they want on the day they want.
Any suggestions??