Hiya all
Im very new to Nails and the industry. I have been renting space in a Hairsalon for 6 months and have only had a few customers so far.
I was wondering how you have dealt with the following when you first started up.
1)
No Shows - whether you call them - does this show you are concerned or does it look like you are desperate!!
2)
I have had a few people who came in for manicures and said it was brilliant and booked for a month later. They then cancelled with the Hairdresser and said they would ring to rebook and have not been in contact since.
The Hairdressers on the same road as us is now doing nails and Im curious as to whether these clients are going to them or if I have done something wrong.
Do I just have to accept that people may only come in for 1 appointment or could I send out a mini questionnaire or reminder note to ask for constructive criticism or is this leaving myself wide open!!
Would appreciate any comments on these as I want to ensure that I start professional and I suppose it does take time to adjust to trying not to take things personally.
Thanks
Sharon
Im very new to Nails and the industry. I have been renting space in a Hairsalon for 6 months and have only had a few customers so far.
I was wondering how you have dealt with the following when you first started up.
1)
No Shows - whether you call them - does this show you are concerned or does it look like you are desperate!!
2)
I have had a few people who came in for manicures and said it was brilliant and booked for a month later. They then cancelled with the Hairdresser and said they would ring to rebook and have not been in contact since.
The Hairdressers on the same road as us is now doing nails and Im curious as to whether these clients are going to them or if I have done something wrong.
Do I just have to accept that people may only come in for 1 appointment or could I send out a mini questionnaire or reminder note to ask for constructive criticism or is this leaving myself wide open!!
Would appreciate any comments on these as I want to ensure that I start professional and I suppose it does take time to adjust to trying not to take things personally.
Thanks
Sharon