Why don't you phone them?
Emails can end up in spam folders or just get missed, it is always best to pick up the phone and speak to someone.
Have you checked your spam folder in case their reply is there?
Your email may be in their junk folder. They are very good suppliers and calling gets it over and done with. I love their products and customer service!
Where are you based? I train for Nouvatan in Gloucester. It is definitely not the norm!
Sent from my GT-I9305 using SalonGeek mobile app
Good Morning Miss_NBC
Can you please send an email to [email protected] this morning and I will try and find out what happened to your original email? Please rest assured this is definitely NOT normal and we always get back to our customers, new or existing.
Hopefully speak to you soon
Sarah
x
I've heard Nouvatan are supposed to be brilliant for customer service however, I haven't really found this. Before I did my spray tan course I emailed them about training and received a generic reply that didn't answer any of my questions and sounded like it was the kind they sent to everyone instead of answering my specific email. I phoned them afterwards and the lady on the phone was very rude to me. Then, after doing my training elsewhere, I emailed them three times to ask about samples and still have not received any reply from them (the first email having been about three weeks ago and it's not in my junk folder). I tried to phone them four times, the first three not being answered and the last one being answered and after I said ''Hello, I was calling to...'', being hung up on.
I've never actually heard of any other bad customer service experiences with Nouvatan and their solution is supposed to be one of the best so don't let me put you off, just thought I'd add my two cents
Hi Sarah, that was the same number I called each time. I'll email my last emails for you to find
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