the standard procedure in a lot of salons that don't speak much or any english is to remove all the exsisting nails (with either drills or ripping product off with nippers
) & do a full set.
i've heard of this a few times now, one of our clients wanted a quick nail tidy ( buff up & re-paint), she couldn't get an immediate appointment with us so she booked into the new salon up the road.
she tried to explain that she wanted to have 1 repair, & have the pthers tidied & some airbrushing.
they proceded to remove all the product with a drill & some with nippers, & did a complete new set & airbrushed them.
this highlights a problem with the joe public, they feel uncomfortable about complaining or even that what the tech is doing is hurting them.
the language barrier is a problem, i dont think the staff have been trained to acknowledge that there r other options other than removing & replacing with a new set.
my daughters 10 yr old friend had the same experience at xmas. she was taken into a salon to have a full set of AIRBRUSHING not enhancements, but left the salon with a full set of nails with no after care advice!!!
luckily my daughter (aged 10 at the time) knows her stuff & told me to look at them!
i explained to her mum what had happened &she was horrified. she was ignorant of nail procedures & assumed that they understood what they had asked for.
i soaked off the little girls nails & apart from a few pink dents, they were ok.
i've lost count now how many clients we have gained as a salon from this kind of thing happening.
the sad thing is the people that sit in salons & experience pain & a serious lack of aftercare r none the wiser until someone tells them that this is NOT the norm.
so... back to the main subject of this post, only with patience & determination can we educate the media & the public that there r experienced, passionate & well educated nail tech's out there.
liza xx