bluesmith5
Well-Known Member
I woke up this morning to emails from a regular acrylic client asking for help, she sent me pics of her nail saying that the acrylic nail popped off and she shows me what she found underneath (yuck). Plus, it's sore. Obviously I sent her an email as soon as possible telling her that, legally, i cannot diagnose her issue. It is a nail infection and she MUST see a doctor to get a diagnosis and treatment. Of course she has cancelled her appointments and now I'm worried about her. Her well-being of course.
I've already been looking up information and wanting to know what she has. I think it's bacterial. Why? Because I remember her mentioning 2 fills ago that she glued down her nails with superglue (omg) when the acrylic lifted from her nail plate. I didn't admonish her like I should have. I always make sure to file off all lifting acrylic and sanitize, dehydrate, prime, etc. then put on new acrylic. Always use single use disposable files & buffers & always clean, sanitize & disinfect my implements. But I think it must have been too late, she got bacteria in there somehow and now she's got this issue :-( I saw discoloration during her last fill but she said she thought it was food. Since I never saw a bacterial infection before now I'm thinking that was full on infected nail and now her nail looks so bad!
What in the world do I do or say to her? (already told her to see a doctor as soon as possible to get treatment and avoid losing the nail) I hope she doesn't think it's my fault... I have never ever had anyone come to me with a nail infection. Usually new clients show up with fungal toes and I turn them away and tell them to see a doctor. I've never had anyone ever come to me with a nail infection on their fingers. And never a regular client that had good nails to start and been coming to me for weeks only to then get an infection after i put on their set. OMG! I'm freaking out, here... help! How do I handle this whole situation... besides calming down, which I am trying to do... thank you! :Scared:
I've already been looking up information and wanting to know what she has. I think it's bacterial. Why? Because I remember her mentioning 2 fills ago that she glued down her nails with superglue (omg) when the acrylic lifted from her nail plate. I didn't admonish her like I should have. I always make sure to file off all lifting acrylic and sanitize, dehydrate, prime, etc. then put on new acrylic. Always use single use disposable files & buffers & always clean, sanitize & disinfect my implements. But I think it must have been too late, she got bacteria in there somehow and now she's got this issue :-( I saw discoloration during her last fill but she said she thought it was food. Since I never saw a bacterial infection before now I'm thinking that was full on infected nail and now her nail looks so bad!
What in the world do I do or say to her? (already told her to see a doctor as soon as possible to get treatment and avoid losing the nail) I hope she doesn't think it's my fault... I have never ever had anyone come to me with a nail infection. Usually new clients show up with fungal toes and I turn them away and tell them to see a doctor. I've never had anyone ever come to me with a nail infection on their fingers. And never a regular client that had good nails to start and been coming to me for weeks only to then get an infection after i put on their set. OMG! I'm freaking out, here... help! How do I handle this whole situation... besides calming down, which I am trying to do... thank you! :Scared:
Attachments
Last edited: