Hello, just looking for a bit of advice!
I booked an appointment to have my colour & extensions done but to secure the appointment I had to pay upfront; (normally I wouldn’t pay the full amount by bank transfer but because I had met this lady and knew her from doing one of her courses, I felt that I could trust her?)
On Wednesday I went to the salon for my skin test & colour match and no one was in the salon. I then come to find out that the salon had been shut that day for her mums birthday and apparently I should of received an email, which I never did. I had asked a week in advance if it was okay to come that day and I was told it was fine?
I then travelled back down on Saturday after work, I was told the salon would be open 9-6. I told them I was coming down & should make it about 17:30, when I arrived at 5, no one was there again.
I messaged the lady & she literally ignored me but then posted on her story that she was out at a party somewhere. The only contact number I have is the salons which obviously no one answered.
I’m really unsure on what I can do or if there’s anything I can do?
This woman has my money, I live an hour and a half away from the salon so it’s hard for me to keep going down there. I’ve already wasted multiple annual leave days for this appointment. I haven’t text her since she ignored me as it’s her weekend and she probably will not respond. My appointment is on Tuesday, which obviously I can’t go to now?
As a hairdresser myself, I’m just shocked in the way she’s handled this and been towards me.
I booked an appointment to have my colour & extensions done but to secure the appointment I had to pay upfront; (normally I wouldn’t pay the full amount by bank transfer but because I had met this lady and knew her from doing one of her courses, I felt that I could trust her?)
On Wednesday I went to the salon for my skin test & colour match and no one was in the salon. I then come to find out that the salon had been shut that day for her mums birthday and apparently I should of received an email, which I never did. I had asked a week in advance if it was okay to come that day and I was told it was fine?
I then travelled back down on Saturday after work, I was told the salon would be open 9-6. I told them I was coming down & should make it about 17:30, when I arrived at 5, no one was there again.
I messaged the lady & she literally ignored me but then posted on her story that she was out at a party somewhere. The only contact number I have is the salons which obviously no one answered.
I’m really unsure on what I can do or if there’s anything I can do?
This woman has my money, I live an hour and a half away from the salon so it’s hard for me to keep going down there. I’ve already wasted multiple annual leave days for this appointment. I haven’t text her since she ignored me as it’s her weekend and she probably will not respond. My appointment is on Tuesday, which obviously I can’t go to now?
As a hairdresser myself, I’m just shocked in the way she’s handled this and been towards me.