Hi everyone. I just need some reassurance..feeling really deflated and paranoid.
I do one ladies nails every week for alternate infills/colour changes on her acrylics. I have been doing her nails now for about 6 months and she has always said she loves how I do her nails.
Last Friday she came to me and said they are getting a bit long and asked for them taking down. Which I did, checking with her during the process that the length was ok..she had an infill with gel polish and Swarovski's and they looked lovely. She seemed very pleased with them said how much she liked the colour etc..
WELL I got a text off her the same night saying 'Are you busy tomorrow?
Im really not happy with these nails today, very mis- shapen and i hate the length. Wish id have had the new set done.' I'm constantly telling her she needs a new set as she has had these on for 6 months now with a couple of replacements here and there! The problem is if she loses one or one lifts at all she glues it back on with superglue no matter how many times I tell her not to which then creates greenies! I have managed to replace these nails to cleanse the bacteria however there is still some staining left! By the way..these nails weren't mis shapen at all!! (I have pictures but can't seem to load off my phone I'll do it on PC later) she's very OCD and I honestly think she was using it as an excuse because she hated the length - which she did ask me to take down for her and never mentioned at the appointment!
ANYWAY...(really sorry for the long story!!) she finally agreed to book in for a new set which was supposed to be today but I had to cancel due to illness..currently laid up in bed not being able to rest with paranoia!! And she has text me saying they are a mess and she might have to go somwhere else!!
She only had them done last Friday they won't actually be a mess, her idea of a mess is very different to most peoples. But I like that most of the time because it encourages me to be a perfectionist however this time she's just made me feel like I'm not very good at all and she's not happy with my work. I said I can do a full new set beginning of next week for her but she can't possibly wait until then.
the reason I'm paranoid is I use Artistic Rock Hard Acrylic and most people in my area aren't familiar with this product..it doesn't soak off! I've done the training with louella belle/artistic and it's not meant to soak off..it can be filed right down and acetone softens it a bit but it's not like other brands. Now if she goes somewhere else and they find it's a pain to soak off they will think I'm using MMA!! Plus I know shes likely to have a new green nail as she's told me she has superglued one down! I don't want this new therapist to think I'm not good at what I do because of what they see. They won't understand how she is as a client until they see her every week! I know I should be more forceful with her it's probably my own fault but I'm so worried my reputation gets damaged now. I've never had any problems with other clients and I have a lot
Sorry again that it's long..just looking for a little advice
I do one ladies nails every week for alternate infills/colour changes on her acrylics. I have been doing her nails now for about 6 months and she has always said she loves how I do her nails.
Last Friday she came to me and said they are getting a bit long and asked for them taking down. Which I did, checking with her during the process that the length was ok..she had an infill with gel polish and Swarovski's and they looked lovely. She seemed very pleased with them said how much she liked the colour etc..
WELL I got a text off her the same night saying 'Are you busy tomorrow?
Im really not happy with these nails today, very mis- shapen and i hate the length. Wish id have had the new set done.' I'm constantly telling her she needs a new set as she has had these on for 6 months now with a couple of replacements here and there! The problem is if she loses one or one lifts at all she glues it back on with superglue no matter how many times I tell her not to which then creates greenies! I have managed to replace these nails to cleanse the bacteria however there is still some staining left! By the way..these nails weren't mis shapen at all!! (I have pictures but can't seem to load off my phone I'll do it on PC later) she's very OCD and I honestly think she was using it as an excuse because she hated the length - which she did ask me to take down for her and never mentioned at the appointment!
ANYWAY...(really sorry for the long story!!) she finally agreed to book in for a new set which was supposed to be today but I had to cancel due to illness..currently laid up in bed not being able to rest with paranoia!! And she has text me saying they are a mess and she might have to go somwhere else!!
She only had them done last Friday they won't actually be a mess, her idea of a mess is very different to most peoples. But I like that most of the time because it encourages me to be a perfectionist however this time she's just made me feel like I'm not very good at all and she's not happy with my work. I said I can do a full new set beginning of next week for her but she can't possibly wait until then.
the reason I'm paranoid is I use Artistic Rock Hard Acrylic and most people in my area aren't familiar with this product..it doesn't soak off! I've done the training with louella belle/artistic and it's not meant to soak off..it can be filed right down and acetone softens it a bit but it's not like other brands. Now if she goes somewhere else and they find it's a pain to soak off they will think I'm using MMA!! Plus I know shes likely to have a new green nail as she's told me she has superglued one down! I don't want this new therapist to think I'm not good at what I do because of what they see. They won't understand how she is as a client until they see her every week! I know I should be more forceful with her it's probably my own fault but I'm so worried my reputation gets damaged now. I've never had any problems with other clients and I have a lot
Sorry again that it's long..just looking for a little advice