Mmm...not convicts they are getting better. It proofs that once hit had a few bad experiences it's very hard to wipe them off hour mind.
I'm paying £300 penalty charge for terminating the contract with them just because im fed up with problems, phone line down, Internet down - therefore couldn't use the card machine and loosing clients through not being able to get call us. A client called us to book and said I tried to call you the other day but sounded like your phone wasn't working. I had to go to the salon across the road. This hurts when your are a business owner.
I found a local company who will pay 12 months the line rental - it is a 36months contract but it's only down the road from me and they were really nice (well, they would be since they wanted me!).
But Talk Talk used to call me to say Would you like a new contract, you are paying £23 for the line rental ATM. I knew for sure I was only paying £13 but they were inflating it to make it look better to get me in a new 24monthd contract. And now looking at their bills, they've charged me 18p/min for mobile calls when it should 9p.
I'll call them on Monday to query that but I had enough.
Sorry about the rant.
July x