Picking a client up

[poshpinks]

HI everyone a strange thing happened to me today and i am not to sure if I did the right thing. One of my clients was due her 2 week re- balence tomorow but ask if I could do them tonight and when I ask what time she said as soon as i could, well I said what about after work and she then rang and said is at home now but she didn't have the car cold I pick her up and drop her back . i was not to sure what to say and agreed but I am not sure if that is un-proffesional what would you have done?

 

[hippy-chick]

blimey!

Not sure I would have done it, but then my car's a tip!

 

[kylieb]

Well it was either that or lose money. I think i would have done it if i knew the client. Just make sure she doesnt make it a habit.Did she give you any extra? xx

 

[poshpinks]

yeah she gave me a big tip . I dont think she will make a habit of it as I normally go to her house but she had to go vet tomorrow ,I just hope it does not change our proffesional relationship as she is now talkng about us going out one night .

 

[kylieb]

yeah she gave me a big tip . I dont think she will make a habit of it as I normally go to her house but she had to go vet tomorrow ,I just hope it does not change our proffesional relationship as she is now talkng about us going out one night .

O dear lol tell her you dont drink ha ha
xxx

 

[poshpinks]

lol yeah I did try that then she said I should come with her and her mates to the exercise class they go to I said I would see, I she her a s a client but not sure if she thinks we are friend ?

 

[karentriff]

I gave a client a lift home. When she phoned her hubby to pick her up he said he had just put bubby to bed. It was night time, pouring with rain and I couldn't let him bring the baby out so I took her home. I don't think it ruins your professional relationship, as a once off. If she asks you to do it again, just say sorry but no.
As for wanting you to go out with her, I have had clients say similar things and I just say no thanks, I don't go out or something like that.
I wouldn't worry about it too much. You can always make an excuse. lol
Cheers
Karen

 

[Lana]

One price for nails ,another one for fair.

 

[Bev Rose]

I have given a couple of my clients a lift home (as they live in the same village) if it's been pouring with rain.
I get a lot of my clients asking me to go out for drinks/movies/swimming etc. I did go out for a meal with one of my clients last year & we had a great time. Although I have not gone again,even though I've been asked by her.
I get invited to their wedding & birthday parties too. These are clients that I have had for a few years.
The thing is, you sit for 1 - 2hours holding their hand doing your job & they chat away to you like mates etc. It's nice to think they like you and would like to spend time with you as she obviously thinks you're a nice person.
In the end, you do have to remember that we do have to keep the professional edge.
You do build a rapport with your clients, and at the end of they day, if they like you, and you do a great job, they are very unlikely to go elsewhere.
I have never had a client ask if I could fetch her/take her home. I have offered on the odd occasion I have taken them home.

 

[PinkPotions]

I've took a couple of clients home not very often but occasionally if I know they don't have a lift then I offer & just use it as an excuse to fill my car up or buy milk & bread!

As for socialising I went out for a drink with a client and some of her mates once and ended up getting a load of appointments from it. When waxing I think it's sometimes easier if you know one another and are friendly and you can have a laugh!

I'm still waiting on the offers of nights out from my male clients though :biggrin::biggrin::biggrin::biggrin:

 

[PeepPaws]

I, too have had to give the occassional lift to client. ONce it ws one that had booked in for a Spa Pedicure and forgotten her flip flops. She only lived up the road, it was pouring with rain, I offered to run her home to get them. No problem, and still got paid for a treatment I could still provide, and got a nice tip!

As Bev said, clients are sat with you for a while, you play agony aunt, confidant, etc, etc. So it's nice that they think of you outside of the box.

xxxxxx

 

[xAnnaBannAx]

Life is short...so many ups and downs along the way...you can never have enough friends!

 

[louiser]

I've done this a couple of times, I dont mind as long as its not an all the time thing, I am one of those people that people think I will do anything they ask, "its ok, just ask Louise, she'll do it!"

I have also had two clients of mine, they come together ask me if I'd like to join them on the annual weekend trip to Blackpool! One of them's moving house and even though she's having a break from enhancements as she's finding it difficult to look after them during the move i'm still going round for a cuppa and to have a nose at the new place!!! Life's too short to worry about becoming too close to people and ruining the business relationship, If they like me and I like them you can never have too many friends and I like that they want me to be theirs! If I dont like them mind I can always take their money and just make sure we dont get too close!

 

[littlegrohl]

I have never given a lift to a client but i got one once.. haha.. she was heading my way and i was about to set off for my walk to the shops.. (I dont drive) she refused to take no for an answer.. we ended up grabbing a coffee (i Payed) and we have become pretty good mates..

There are some people you just click with.. and it would be a shame to not explore the friendships just because we run a business.. Believe me the ones who dont ask you out or take an interest in you as a person.. are the ones that will leave you in a second flat..
On some level i have relationships with all my clients.. i just set the boundries of who, when and where..

 

[kylieb]

lol yeah I did try that then she said I should come with her and her mates to the exercise class they go to I said I would see, I she her a s a client but not sure if she thinks we are friend ?

Oh god lol....you are far too busy for excercise classes arnt you (wink wink)
All these clients just take up ALL of your time!!

 

[Katykitten]

I've only offered to give a client a lift home once, purely as a one-off.

It was only because she lives on my street and was my last appointment of the day. She has been a regular nail client for ages and I'd spent weeks if not months trying to convince her to have a spray tan, and as soon as I'd sprayed her, the heavens opened!! I would have felt so guilty had I not offered

 

[glitz]

The way I look at it is I started off mobile covering an 8 mile radius and then 3 years ago had my garage converted to a mini salon and yes I did this so my work would be easier for me with having children I was often getting my mother in law in to care for them although she is great and helps me loads it was more convenient for me to work at home. I have quite a few young clients whom don`t yet drive or can`t afford a car and live a bit away from me so I either pick them up from work as they work in my town and always take them right home or at least for the bus. I would have been traveling to them anyhow so to me it just tells them that I will go that extra bit to accommodate them and in return I have their loyalty and recommendations. I try not to do this so much with new clients but would do so if they were stuck. I have made loads of new acquaintances & some good friends.

 

[Klassy Klaws]

I have 1 client who I pick up and take home again I would rather do this than lose tham as a client .