So I went to a salon and I don't think the fact that I am a trained stylist is impacting my opinion. I know my hair is damaged due to coming from black to blond. Now I was willing to lose 4-5 inches because I understand it's better to have healthy hair then long and matted hair. The conversation went as such;
Me: *notices she is not consulting me at all before picking up shears* Umm I know my hair is quite damaged. I am happy to lose up to five inches
Her: No you're not. I'm going to bring it to your layers (I didn't have layers. There was some minor breakage due to a colour remover then bleach)
Me: It's really allright
Now I am a soft spoken person but she cut my hair and then basically kicked me out of her chair (it was a dry cut too). I feel it's really bad because a stylist really should consult. They should listen to the client. It's okay to advise a soloution that may better fit the client but it isn't okay to outright disregard their wants. And to be frank the unmanageable breakage needs to come off. This is clearly unhealthy hair.
Part of being a professional is having a client trust. It would be one thing if I:
a) had healthy long hair and was on a whim
b) had no idea what I wanted
c) had an unrealistic expectation
But this was not the case. I as a client had a request and was told "No" when I was paying for a service. It maddens me because not only do I feel I have wasted money. I feel even worse about my hair and how I look. That tangling on the left of the image happens all the time which is part of the reason I wanted it cleaned up. It doesn't look nice at all. Please if a client comes into your salon asking about a style, please negotiate with them and meet a mutual agreement. Consultation is so important and it will build a rapport.
Me: *notices she is not consulting me at all before picking up shears* Umm I know my hair is quite damaged. I am happy to lose up to five inches
Her: No you're not. I'm going to bring it to your layers (I didn't have layers. There was some minor breakage due to a colour remover then bleach)
Me: It's really allright
Now I am a soft spoken person but she cut my hair and then basically kicked me out of her chair (it was a dry cut too). I feel it's really bad because a stylist really should consult. They should listen to the client. It's okay to advise a soloution that may better fit the client but it isn't okay to outright disregard their wants. And to be frank the unmanageable breakage needs to come off. This is clearly unhealthy hair.
Part of being a professional is having a client trust. It would be one thing if I:
a) had healthy long hair and was on a whim
b) had no idea what I wanted
c) had an unrealistic expectation
But this was not the case. I as a client had a request and was told "No" when I was paying for a service. It maddens me because not only do I feel I have wasted money. I feel even worse about my hair and how I look. That tangling on the left of the image happens all the time which is part of the reason I wanted it cleaned up. It doesn't look nice at all. Please if a client comes into your salon asking about a style, please negotiate with them and meet a mutual agreement. Consultation is so important and it will build a rapport.