Okay, just phoned a client to remind her of appointment tomorrow, and it was the usual, Oh I was going to phone but I can't afford it, so guess she just wouldn't have turned up. So with this in mind I would realy value your comments (good or bad) on this notice I want to display in the salon....
We would be very grateful for the courtesy of a call if you are unable to keep an appointment, a minimum of 24 hours is preferred but we do understand that things happen last minute (children ill, car breaking down etc) so even 15 minutes notice is better than none.
We have often turned business away when we could have re-booked that failed appointment, or clients who are on a waiting list who would have preferred that time.
Please appreciate that we are running a business at the end of the day, and I have two teenagers, 2 dogs, a cat and a mortgage to maintain!!!!!!!!!!