Lucyb123
Member
Just wondering if any one has experienced any client injuries in the salon from something which wasn't your fault.
We have a hydraulic bed with the main support in the centre of the bed. A client tried to get onto the bed from the head rest end (where there is no support directly underneath), she fell backwards into the wall and is claiming injuries to her back, leg and arm.
She was getting ready for a facial treatment and the therapist entered the room immediately when she heard her shout out. The client explained that she tried to get on the couch from the end however when filling in an accident report form she changed her story claiming she got on the bed in the middle and when she swung her legs round the bed tipped.
The treatment couch is extremely heavy and we have never moved it since we had it delivered 5 years ago. The head rest has now been badly damaged and we will need to replace the couch as it looks like the support in the head rest has been snapped.
I am concerned that this client may try to claim for the injuries she now has... but who's fault is it? The bed was not faulty prior to the treatment and we have no idea how she has managed to tip the bed as it is so heavy.
Thanks in advance for any advice with this
We have a hydraulic bed with the main support in the centre of the bed. A client tried to get onto the bed from the head rest end (where there is no support directly underneath), she fell backwards into the wall and is claiming injuries to her back, leg and arm.
She was getting ready for a facial treatment and the therapist entered the room immediately when she heard her shout out. The client explained that she tried to get on the couch from the end however when filling in an accident report form she changed her story claiming she got on the bed in the middle and when she swung her legs round the bed tipped.
The treatment couch is extremely heavy and we have never moved it since we had it delivered 5 years ago. The head rest has now been badly damaged and we will need to replace the couch as it looks like the support in the head rest has been snapped.
I am concerned that this client may try to claim for the injuries she now has... but who's fault is it? The bed was not faulty prior to the treatment and we have no idea how she has managed to tip the bed as it is so heavy.
Thanks in advance for any advice with this