jen86
Well-Known Member
Hi everyone
So i have had my mobile business since November and i regularly do Shellac manicures, i have not yet had a problem with any of my clients with it lifting and its always lasted very well, including on my self, sometimes 3+ weeks!
Anyway i did a brand new clients nails last bank holiday Monday and she has messaged me today saying that they are lifting. She also says that she has had shellac for 2 years and never had a problem. Well i remember her saying that her and her sister gets shellac of Amazon and i didn't get into the discussion with her that it was more than likely not genuine Shellac, (she was really nice and i had just turned up and didn't want to be negative straight away)
I did notice that her nails we damaged by this, very similar to this picture maybe not as bad (these are not her nails) and i cannot remember if i said to her or not that they looked like this, (i realized i should of, i normally do and im kicking myself! im not sure why i didn't?) I did lots of cuticle work with them and buffed slightly.
I have asked her for a picture.
What do i say to her without sounding like "well you shouldnt use fake stuff" i dont want to be rude.
Any help would be much appreciated! This hasn't happend before and im nervous about it
So i have had my mobile business since November and i regularly do Shellac manicures, i have not yet had a problem with any of my clients with it lifting and its always lasted very well, including on my self, sometimes 3+ weeks!
Anyway i did a brand new clients nails last bank holiday Monday and she has messaged me today saying that they are lifting. She also says that she has had shellac for 2 years and never had a problem. Well i remember her saying that her and her sister gets shellac of Amazon and i didn't get into the discussion with her that it was more than likely not genuine Shellac, (she was really nice and i had just turned up and didn't want to be negative straight away)
I did notice that her nails we damaged by this, very similar to this picture maybe not as bad (these are not her nails) and i cannot remember if i said to her or not that they looked like this, (i realized i should of, i normally do and im kicking myself! im not sure why i didn't?) I did lots of cuticle work with them and buffed slightly.
I have asked her for a picture.
What do i say to her without sounding like "well you shouldnt use fake stuff" i dont want to be rude.
Any help would be much appreciated! This hasn't happend before and im nervous about it
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