Problems and frustration with them

[nailzoo]

I just answered a pvt message about how I dealt with problems when I first started out ......

I answered .....

I bluffed my way through most of it .....

More importantly, I blamed myself (not my products) and improved accordingly.
Every client that comes back with an issue (rather than blaming the product), blame yourself, then change the way you did things.

Just to add ..... every problem has a solution (really you should look inside for the solution), Products are designed to work (sure some better than others), they are designed to adhere.

Everytime a client comes back and there is a little bit of lift....
I carefully look at it and think (very quickly)......


Was it too thick, was it too thin, , did I prep correctly, did I press it down, did I file it in, did I follow manufacturers instructions?

.... In my many years, when I think about it, I have rarely blamed product (except for discoloration issues).

I usually make it an issue about "me" and how I can improve.

Learn from it and do better next time.

Each client is a learning curve and each mistake I learn from is a well deserved "feather" to make me a lovely boa to keep me warm, comfortable and confident.

Don't be bald chicken...... Earn some feathers...

 

[adelekeegan1]

Great thread and oh so true, the solution is always there if you think hard enough. You may not be able to execute it correctly to start with but as Geeg says 'perfect practise makes perfect'

 

[sian1979]

lol!!! i quite often feel like a bald chicken!!! !
And for everything that happens that goes wrong i DO blame myself.....sometimes even when clients come back with issues i end up saying its probably my fault...then dont charge then for fixes. which is probably wrong but i cant help it. I know my prep is fine..... im pretty sure im not touching skin .....but still get lifting....the nails look great when they leave me...but i still get people with nails that ping off clean away from the nail......soooo frustrating...i've go i few ideas what it might be but i'm sure i will get there. Like you say its elimating the things that could be wrong one by one so you can find a solution...i even get clients making excuses for me sometimes saying it was probably me doing blah blah blah....

In what way did you bluff your way through it????

 

[nailzoo]

In what way did you bluff your way through it????

when I started out, the clients were grateful (and as ignorant as me) ......
these days the clients are almost as smart...... and much more demanding.

Even though, my favorite saying is "the customer is always wrong", after all, if they were right, they should be doing their own nails......

 

[Violet Star]

Thanks for your advice Carl im going to earn some feathers! I dont want to be a bald chicken they dont look too pretty if im honest lol

 

[catrat05]

Inspiring as always, just like your videos!
You make me want to be better at what i do!
Its nice to know that even the 'best' were human once too.:lol:
Thankyou

 

[nailzoo]

Remember that song "I'm too sexy for my shirt" ?

Have you heard the new version "I'm too sexy for my feathers" ?

 

[tonilee]

There is something about that pic of the chicken that is reminding me of my intimate wax training with Kim!!! :green:

 

[nailzoo]

There is something about that pic of the chicken that is reminding me of my intimate wax training with Kim!!! :green:

I thought Kim's moto was "Pluck a Duck" Or no muff too tough !!!!!

 

[Cathie!]

I thought Kim's moto was "Pluck a Duck" Or no muff too tough !!!!!

lmfao I love that no muff too tough!

 

[sian1979]

lmfao I love that no muff too tough!

pmsl!!! thats funny!!!!

 

[spn01]

Carl, your thread is sooooo well said and oh so true. I love the chicken and feathers idea. Going to use this one to get the message through to my students. Thank you:hug::hug:

 

[geeg]

I heard this on a film today. So true for nails and those who come into the business thinking it is oh so easy and yadda yadda yadda!!

IF IT WEREN'T HARD THEN EVERYONE COULD DO IT!! IT'S THE HARD THAT MAKES IT so GREAT!!

To me this says it all.