Hi I'm just looking for a bit of advice please.
I had a new client come to me last week for gels (I have been using Gellux for over 2 years). She text me to say that she had acrylics on but was doing to remove them herself the night before she came to me. When she turned up, I looked at her nails and they were in a bad way. She told me that she had pulled the acrylics off because she didn't want to use acetone as it makes her fingers go funny. I said to her that as it looked like there was still some product left on the nail, really I should remove it and I could use the gel remover instead of acetone, but again she said no. So, I said I could gently buff the nail to remove some of the product, but not so much as to damage the nail. So I did the usual prep of the nail, like I do with all of my other clients. When I was putting the colour on, she had a semi change of mind on the colour half way through (after I had cured the first coat) and said that it was too light. I said to her that the colour would deepen with the second coat on, which it did, but then she said she wanted another coat on. I advised against 3 coats, as the time I did this on myself it was thick and it started to lift quicker than normal, anyway she said that she would prefer it if I did it. So I put fastbond, base, 3 colour coats on and then the top coat as usual. I gave her the aftercare leaflet and she said she was really pleased with them. Anyhow, 3 days later she sent me a picture of one of her nails, showing a chip in the side. So I asked if she had followed the aftercare and she said yes, so I said that I could repair this for her, and arranged for her to come on that day, but she didn't make it, so I arranged with her for the following day and she didn't make that either. She text me today to say that she wants to come up later, and showed me a picture of another nail that has started to chip!
In the whole time I have used Gellux I have never had this problem with any of my clients before, in fact they normally say that its harder wearing than some of the other gel polishes. So I was just wondering if anyone else has had this problem? I can only think that perhaps there was still some acrylic left on the nail so the gel didn't attach properly, even though I buffed. Also perhaps that combined with 3 thin colour layers may have caused it to chip easier. This lady is the first one that I have done who has worn acrylics, my other clients normally come back to me every 2 weeks or the new ones haven't worn anything before apart from polish. Any help would be great thanks as she is coming over later and I'm quite dreading it, to see what state they are in. I've said I will do them both for no charge but am worried that she will also want me to re-do the rest of them for her and am unsure as to how to handle it as like I said, I've never been in this position before.
I had a new client come to me last week for gels (I have been using Gellux for over 2 years). She text me to say that she had acrylics on but was doing to remove them herself the night before she came to me. When she turned up, I looked at her nails and they were in a bad way. She told me that she had pulled the acrylics off because she didn't want to use acetone as it makes her fingers go funny. I said to her that as it looked like there was still some product left on the nail, really I should remove it and I could use the gel remover instead of acetone, but again she said no. So, I said I could gently buff the nail to remove some of the product, but not so much as to damage the nail. So I did the usual prep of the nail, like I do with all of my other clients. When I was putting the colour on, she had a semi change of mind on the colour half way through (after I had cured the first coat) and said that it was too light. I said to her that the colour would deepen with the second coat on, which it did, but then she said she wanted another coat on. I advised against 3 coats, as the time I did this on myself it was thick and it started to lift quicker than normal, anyway she said that she would prefer it if I did it. So I put fastbond, base, 3 colour coats on and then the top coat as usual. I gave her the aftercare leaflet and she said she was really pleased with them. Anyhow, 3 days later she sent me a picture of one of her nails, showing a chip in the side. So I asked if she had followed the aftercare and she said yes, so I said that I could repair this for her, and arranged for her to come on that day, but she didn't make it, so I arranged with her for the following day and she didn't make that either. She text me today to say that she wants to come up later, and showed me a picture of another nail that has started to chip!
In the whole time I have used Gellux I have never had this problem with any of my clients before, in fact they normally say that its harder wearing than some of the other gel polishes. So I was just wondering if anyone else has had this problem? I can only think that perhaps there was still some acrylic left on the nail so the gel didn't attach properly, even though I buffed. Also perhaps that combined with 3 thin colour layers may have caused it to chip easier. This lady is the first one that I have done who has worn acrylics, my other clients normally come back to me every 2 weeks or the new ones haven't worn anything before apart from polish. Any help would be great thanks as she is coming over later and I'm quite dreading it, to see what state they are in. I've said I will do them both for no charge but am worried that she will also want me to re-do the rest of them for her and am unsure as to how to handle it as like I said, I've never been in this position before.
