Rant (sort of)

[squidgernetball]

Always a big mistake @tsparker78. I often have found this. Suddenly you're a done deal so I don't have to keep trying. My mobile hairdresser often had Friday (my day) off sick and would frequently have to cancel me. We were quite good friends. I then found out that she was having weekends away at short notice so cancelling me at 9.00 on the morning of my appointment. That didn't last however much I liked her.

We'll often overlook a lot if we feel appreciated x

 

[pinknsparkly]

Ah ok from your original post I assumed it was a one off and usually they are spot on. In that case it sounds as if you have been unhappy for a while and that was just the final straw. I never try to under appreciate a regular client no matter how friendly you are- I give regulars discounts and offers whereas new clients always pay full price, I also treat them as if it was their first appointment always ( things like being on time, taking their coat, making a drink, not rushing them) small things but I think they matter

 

[tsparker78]

They do matter. I really like this guy's style. We're both in the industry so we got really friendly which I took as genuine. He also a bigger guy. I'm stylish and dress well. Not fancy or posh but well, and I often feel that 20 year old skinny girls just think oh well we can do whatever with his hair.

 

[Vezy1]

I don't know what "perfect" meant, but it didn't come across well. I may not go back.

You shouldn't be worrying, mistakes happen. If this ever happens , a simple "I'm so sorry if it's messing you about, I'm not sure what's happened but we can fit you in when's best for you?" I think it's what we call customer service , communication or simple good manners, he should be worried he's lost a client who's hair he enjoyed cutting!

 

[Joe96]

I

Ah ok from your original post I assumed it was a one off and usually they are spot on. In that case it sounds as if you have been unhappy for a while and that was just the final straw. I never try to under appreciate a regular client no matter how friendly you are- I give regulars discounts and offers whereas new clients always pay full price, I also treat them as if it was their first appointment always ( things like being on time, taking their coat, making a drink, not rushing them) small things but I think they matter

I think you treat these clients better as they've been loyal to you so you have to be loyal to them!

 

[Leahukhairstylist]

so you should be! They should be apologizing even if it was your fault. Your their client they want to keep you. They should of been alot more understanding and if i was you i wouldn't go back that is bad customer service skills. I have had this in the salon i work in and if it wasnt my fault i still apologize and do my best to fit them in and defo not lie about calling them.