This is going to be a long one - Sorry!
Hello, I'm a first time poster here because I wasn't so sure whether I should discuss this or not but I have to get it off my chest.
I work for a small spa that is part of a hotel. It's only been open for a year and a half so it is still fairly new.
It's my first ever job in the industry as I came straight from college so I've only been here for around 7months and already I feel like the environment at the spa is just the same as college was. It's so catty between certain therapists and our manager and I'm not sure what to make of it.
Our manager has been at the spa as long as I have (she can also do a few treatments) - the spa has seen five managers in the last year and most of the staff started leaving due to the pay and how the place was run.
Our manager is quite intimidating to me. For example, when I got a few complaints over a bad waxing experience i had; I was really upset and felt my confidence plummet so I turn to her for advice.- She basically told me my waxing skill ' is clearly cr*p' and that was that. Nothing to comfort me or any advice given.
She hates to be in the wrong and will easily get defensive and angry if a problem arises. Eventually me and my peers started holding back on problems to try and deal with them ourselves because we felt we couldn't talk to her
Until recently, everything went downhill - My peers wrote a long list of problems between them and signed it personally. They left me out of it because they didn't want me to be in anymore flak with my manager so I had no idea about it.
They passed the list onto the hotel management and then finally, my manager. They had a meeting when I had my day off and my manager exploded and felt backstabbed.
Eversince I went back to work - My manager was suddenly being so nice to me! and horrible as can be to my peer- oh gosh, you could cut the tension with a knife!
It was awful silences and snarky comments and eventually one of my peers and her started having a shouting match with me right behind them! We had clients in the thermal room (lucky out of earshot but still!)
My peer stormed out immediately and left me and my manager with both hers and our own fully booked columns. That day was awful, we had to make clients wait half an hour here and there to be able to finish that day!
My peer handed in her notice along with my other peer - they leave at the end of this month. So it was just me and my manager running the spa.
But now, my manager handed her notice in and leaves in early April. It'll just be me- a 40hr full time therapist with a fully booked April and May.
The hotel were fed up with my managers attitude and avoided seeing her - so now, I have no idea whether the hotel will get new staff asap or I lose my job! I'm really stressed out at the moment. I've been covering as much as I should to help out - I have twelve days of holiday that I physically can't take because the spa is booked and only found out today that I will get paid for it - even if I don't have it.
I just feel like everything been dumped in my lap and it's awful and makes me want to quit- I've not even been working in industry long! I love my job at the spa but I wish everyone could just get along!
Crumbs!, I'm so sorry this was so long! I really needed to vent or know if anyone else has had these types of conflicts in industry? How do you cope? x
Hello, I'm a first time poster here because I wasn't so sure whether I should discuss this or not but I have to get it off my chest.
I work for a small spa that is part of a hotel. It's only been open for a year and a half so it is still fairly new.
It's my first ever job in the industry as I came straight from college so I've only been here for around 7months and already I feel like the environment at the spa is just the same as college was. It's so catty between certain therapists and our manager and I'm not sure what to make of it.
Our manager has been at the spa as long as I have (she can also do a few treatments) - the spa has seen five managers in the last year and most of the staff started leaving due to the pay and how the place was run.
Our manager is quite intimidating to me. For example, when I got a few complaints over a bad waxing experience i had; I was really upset and felt my confidence plummet so I turn to her for advice.- She basically told me my waxing skill ' is clearly cr*p' and that was that. Nothing to comfort me or any advice given.
She hates to be in the wrong and will easily get defensive and angry if a problem arises. Eventually me and my peers started holding back on problems to try and deal with them ourselves because we felt we couldn't talk to her
Until recently, everything went downhill - My peers wrote a long list of problems between them and signed it personally. They left me out of it because they didn't want me to be in anymore flak with my manager so I had no idea about it.
They passed the list onto the hotel management and then finally, my manager. They had a meeting when I had my day off and my manager exploded and felt backstabbed.
Eversince I went back to work - My manager was suddenly being so nice to me! and horrible as can be to my peer- oh gosh, you could cut the tension with a knife!
It was awful silences and snarky comments and eventually one of my peers and her started having a shouting match with me right behind them! We had clients in the thermal room (lucky out of earshot but still!)
My peer stormed out immediately and left me and my manager with both hers and our own fully booked columns. That day was awful, we had to make clients wait half an hour here and there to be able to finish that day!
My peer handed in her notice along with my other peer - they leave at the end of this month. So it was just me and my manager running the spa.
But now, my manager handed her notice in and leaves in early April. It'll just be me- a 40hr full time therapist with a fully booked April and May.
The hotel were fed up with my managers attitude and avoided seeing her - so now, I have no idea whether the hotel will get new staff asap or I lose my job! I'm really stressed out at the moment. I've been covering as much as I should to help out - I have twelve days of holiday that I physically can't take because the spa is booked and only found out today that I will get paid for it - even if I don't have it.
I just feel like everything been dumped in my lap and it's awful and makes me want to quit- I've not even been working in industry long! I love my job at the spa but I wish everyone could just get along!
Crumbs!, I'm so sorry this was so long! I really needed to vent or know if anyone else has had these types of conflicts in industry? How do you cope? x