Sandstones
Active Member
Hi, I have been reported to trading standards by a customer with an eye complaint after I applied individual lashes. A patch test was performed 48 hours before the treatment and I have written confirmation from her that there was no adverse reaction.
I applied the lashes and she was happy with the result. 48 hours later she came in to my salon unannounced and was upset and crying and showed me 1 of her eyes which was a little red and swollen. I tried to remove the lashes but as I had another client I was unable to remove them on the spot. I advised her to rub baby oil in to them to help loosen them. To me it looked like conjunctivitis and advised her to go to the doctor. She was very aggressive and insisted it was something I had done wrong. She only has the redness in 1 eye.
She then went to another salon to have them removed and they told her in their opinion it looked like the glue had been applied excessively. I am fully qualified and have been doing lashes for 5 years on a daily basis with no complaints until now.
Can anyone advise if I am liable or if there is anything I can do to prepare prior to trading standards visiting me ? I feel 100% it is nothing I have done wrong and I am sure it is a medical condition or a problem she has from applying or removing her contact lenses. Any help would be appreciated.
TIA
Heather.
I applied the lashes and she was happy with the result. 48 hours later she came in to my salon unannounced and was upset and crying and showed me 1 of her eyes which was a little red and swollen. I tried to remove the lashes but as I had another client I was unable to remove them on the spot. I advised her to rub baby oil in to them to help loosen them. To me it looked like conjunctivitis and advised her to go to the doctor. She was very aggressive and insisted it was something I had done wrong. She only has the redness in 1 eye.
She then went to another salon to have them removed and they told her in their opinion it looked like the glue had been applied excessively. I am fully qualified and have been doing lashes for 5 years on a daily basis with no complaints until now.
Can anyone advise if I am liable or if there is anything I can do to prepare prior to trading standards visiting me ? I feel 100% it is nothing I have done wrong and I am sure it is a medical condition or a problem she has from applying or removing her contact lenses. Any help would be appreciated.
TIA
Heather.