rippersroo
Well-Known Member
Hi everyone
**long post alert**[emoji23]
I need to sack a client. I’ve done it once before but she was having a break from Lashes and next time she got in touch (7months later) I was fully booked.
This lady though is for nails and has booked to the end of the year![emoji31]
She’s been coming to me for just under a year.
The reasons I don’t want her anymore has been building up over time. She’s very abrupt and I did accept that as just her personality in the beginning.
But Just recently she has really drained me. I have her last thing in an evening for nails that takes me 1 to 1.5hrs on others but always takes me over 2hrs for her. She’s extremely picky and I totally understand you want your nails to be perfect, but she’s checking them all the time before I’ve finished what I’m doing on that hand! She is also not very nice about other things that are nothing to do with her nails(she has commented on the light outside my salon which is a communal/landing area that I share with another business and it happens to be an orange colour and she keeps calling it a prostitute light-very loudly so the other business owner can hear)
She says things to me that are very rude. There’s been awkward silences while she stares at what I’m doing with her nails/pulling her hand away to check each nail, so I’ve tried to make conversation-I just asked if she managed to get a parking space and she rudely stated I ask that every time I’m just trying to be nice!
She literally makes me feel like her slave when I do her nails - that one needs more filing/that one isn’t straight/that one hasn’t got a crisp smile line...I tell her I haven’t finished that nail yet!! She tells me how to do the nails like why don’t you do it like that/shouldn’t you do that but first? It’s like she knows better! This will sound really petty but last time she even moved the arm rest right over to her side of the table so I was majorly hunched over and I had a bad back for the rest of the week cos I was in that position doing her nails like that for so long.
She asked why I don’t work weekends and then told me I would go in for her though! [emoji19] like she’s so special and I really need her! After over 2 hours I literally wanted to cry last time & she paid me just £25 by cheque that she has previously asked me not bank til a certain day! I keep stressing over her. She makes me feel like shit-why does she want me to do her nails if I’m not good enough?
She keeps looking at the clock, I don’t work well under pressure so I’m sure this is why her set is taking me longer than my other clients. And most annoyingly she comments on the price-this is gonna cost a bomb/hope it’s not over £30 cos last time husband went mad/I can’t spend as much as last time etc etc. I’m sure this is a bullying tactic to make me reduce the cost.
Sorry this is such a long post, I’m just over a week away from seeing her again and think if she treats me in this way next time I will have to do something. The only thing is because I find confrontation difficult I feel I would crumble under her harshness if I tried to do something face to face. I’m ashamed to say she actually scares me a bit aswell[emoji15]
If you’ve made it to the end of my rambling post do you have any advice for me please? I even thought of giving up acrylics as much as I love doing them, because I just know I’m gonna need a really good reason to get rid of her. I know I have one but I don’t want to have to tell her the truth in this way & it concerns me she has the other bookings to the end of this year. I know she hurts me but I don’t want to hurt her or it coming back on me effecting my business as I’m sure you’ll understand!
Many thanks for reading x
**long post alert**[emoji23]
I need to sack a client. I’ve done it once before but she was having a break from Lashes and next time she got in touch (7months later) I was fully booked.
This lady though is for nails and has booked to the end of the year![emoji31]
She’s been coming to me for just under a year.
The reasons I don’t want her anymore has been building up over time. She’s very abrupt and I did accept that as just her personality in the beginning.
But Just recently she has really drained me. I have her last thing in an evening for nails that takes me 1 to 1.5hrs on others but always takes me over 2hrs for her. She’s extremely picky and I totally understand you want your nails to be perfect, but she’s checking them all the time before I’ve finished what I’m doing on that hand! She is also not very nice about other things that are nothing to do with her nails(she has commented on the light outside my salon which is a communal/landing area that I share with another business and it happens to be an orange colour and she keeps calling it a prostitute light-very loudly so the other business owner can hear)
She says things to me that are very rude. There’s been awkward silences while she stares at what I’m doing with her nails/pulling her hand away to check each nail, so I’ve tried to make conversation-I just asked if she managed to get a parking space and she rudely stated I ask that every time I’m just trying to be nice!
She literally makes me feel like her slave when I do her nails - that one needs more filing/that one isn’t straight/that one hasn’t got a crisp smile line...I tell her I haven’t finished that nail yet!! She tells me how to do the nails like why don’t you do it like that/shouldn’t you do that but first? It’s like she knows better! This will sound really petty but last time she even moved the arm rest right over to her side of the table so I was majorly hunched over and I had a bad back for the rest of the week cos I was in that position doing her nails like that for so long.
She asked why I don’t work weekends and then told me I would go in for her though! [emoji19] like she’s so special and I really need her! After over 2 hours I literally wanted to cry last time & she paid me just £25 by cheque that she has previously asked me not bank til a certain day! I keep stressing over her. She makes me feel like shit-why does she want me to do her nails if I’m not good enough?
She keeps looking at the clock, I don’t work well under pressure so I’m sure this is why her set is taking me longer than my other clients. And most annoyingly she comments on the price-this is gonna cost a bomb/hope it’s not over £30 cos last time husband went mad/I can’t spend as much as last time etc etc. I’m sure this is a bullying tactic to make me reduce the cost.
Sorry this is such a long post, I’m just over a week away from seeing her again and think if she treats me in this way next time I will have to do something. The only thing is because I find confrontation difficult I feel I would crumble under her harshness if I tried to do something face to face. I’m ashamed to say she actually scares me a bit aswell[emoji15]
If you’ve made it to the end of my rambling post do you have any advice for me please? I even thought of giving up acrylics as much as I love doing them, because I just know I’m gonna need a really good reason to get rid of her. I know I have one but I don’t want to have to tell her the truth in this way & it concerns me she has the other bookings to the end of this year. I know she hurts me but I don’t want to hurt her or it coming back on me effecting my business as I’m sure you’ll understand!
Many thanks for reading x