CollinsonMiss
Member
So I know there have been loads of threads about salon software because I checked them all out before I made a decision on which one to use. Now I'm a few months in I thought I'd share my experience with you and hope this is helpful.
Having looked at threads on here, comparison sites etc etc, I narrowed it down to 'Kitomba1' & 'Timely' because they just seem to tick the right boxes for me, I then decided on Timely and we went with it. This was a fully cloud based system and in our area we quickly found that wasn't suitable, as our internet in our area is not fast enough and we kept getting the timer appear on the screen which is no good when you have a client waiting. The system itself was pretty good, however we did find it a little too easy to move appointments without even noticing you'd done it-this led to quite a few peoples appointments being changed and a few unhappy clients(quite rightfully). The support was pretty good whenever we rang and they responded very quickly and always very polite even when I was asking stupid questions. However, we felt largely due to the internet issue that we would probably need to change.
Whilst we were going through this process, Adam from Kitomba kept in constant contact and was extremely helpful and in no way put 'Timely' down, in fact he praised some of the features that timely had, that Kitomba didn't.
Kitomba have two options, the cloud based or the 'installed' version with cloud based Kitomba 1, giving you the best of both worlds. The latter is more expensive and we did have to give it serious thought. However when we broke it down, we realised it really was the right way to go. I was also very nervous as I am not brilliant on the computer and anything more than the basics is beyond me.
The support from Adam and the Kitomba team has been great and they have all been very patient whilst we have been going through the learning process. They have been so supportive and Adam has not waited for us to ring him, he checks in on us via phone/email to make sure we're ok and anything he can help with. That has been extremely reassuring.
Also, it all seemed a little daunting at the start and I wasn't sure how we would manage to learn how to do it all, but everyone in the salon has picked it up surprisingly quickly and we are all really pleased with the decision, no going back to pen & paper for us!
I know that we've made the right decision with Kitomba whereas the first system, I knew very quickly wasn't for us.
Everyone will find a system that works best for them and their salon situation, I am not knocking any other system. I just know that I didn't know where to start when I was looking and thought it might be helpful to anyone else in the same situation.
I don't work for Kitomba in case anyone thinks that, I'm just really pleased with it and can't recommend it enough.
Having looked at threads on here, comparison sites etc etc, I narrowed it down to 'Kitomba1' & 'Timely' because they just seem to tick the right boxes for me, I then decided on Timely and we went with it. This was a fully cloud based system and in our area we quickly found that wasn't suitable, as our internet in our area is not fast enough and we kept getting the timer appear on the screen which is no good when you have a client waiting. The system itself was pretty good, however we did find it a little too easy to move appointments without even noticing you'd done it-this led to quite a few peoples appointments being changed and a few unhappy clients(quite rightfully). The support was pretty good whenever we rang and they responded very quickly and always very polite even when I was asking stupid questions. However, we felt largely due to the internet issue that we would probably need to change.
Whilst we were going through this process, Adam from Kitomba kept in constant contact and was extremely helpful and in no way put 'Timely' down, in fact he praised some of the features that timely had, that Kitomba didn't.
Kitomba have two options, the cloud based or the 'installed' version with cloud based Kitomba 1, giving you the best of both worlds. The latter is more expensive and we did have to give it serious thought. However when we broke it down, we realised it really was the right way to go. I was also very nervous as I am not brilliant on the computer and anything more than the basics is beyond me.
The support from Adam and the Kitomba team has been great and they have all been very patient whilst we have been going through the learning process. They have been so supportive and Adam has not waited for us to ring him, he checks in on us via phone/email to make sure we're ok and anything he can help with. That has been extremely reassuring.
Also, it all seemed a little daunting at the start and I wasn't sure how we would manage to learn how to do it all, but everyone in the salon has picked it up surprisingly quickly and we are all really pleased with the decision, no going back to pen & paper for us!
I know that we've made the right decision with Kitomba whereas the first system, I knew very quickly wasn't for us.
Everyone will find a system that works best for them and their salon situation, I am not knocking any other system. I just know that I didn't know where to start when I was looking and thought it might be helpful to anyone else in the same situation.
I don't work for Kitomba in case anyone thinks that, I'm just really pleased with it and can't recommend it enough.
