Shellac chipped!

#1
Hi im new to salon geek but i have been trained in CND Shellac for 4 years now and havnt really had any problems before now. I did a clients nails for her holiday 12 days ago and she got back today to say that they havnt lasted well at all. She explained that they chipped about 6 days in.... i asked for pics of all the chips and a pic of each hand. What do you think? Is this my application or clients heavy hands? Also i explained all aftercatere but client did not want to buy solar oil. not sure what to do. Any advice appreciated thanks! Xx
 

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#2
I don't use shellac I use Gelish. But I do know that aftercare is especially important on holidays (assuming she went abroad). Suncreams, insect repellent and chlorine can all affect the longevity of gel polish.

I always advise my clients to wash their hands after each suncream application, swim etc but I know that many do not follow this advice, I myself don't tend to wash my hands when I get out the pool on holidays. Solar oil would've been good for her to be using out there but you can't force someone to buy it.

I personally wouldn't be offering any kind of refund or redo for free.
Has she had shellac before? I know I can't get more than 3-4 days with shellac where as I can go up to 3 weeks with Gelish. Some gels aren't suited for certain people.
 

#3
Not much you can do really, if she's not into aftercare or looking after them then what's the point in paying out to get it done?.
 

nailpod

Well-Known Member
#4
Shit balls her cuticles are disgusting ! I wouldn't bother replying that is self indicted PICKING. Look at her cuticles and then the sides she has picked those . Sis !
 

ciderella71

Well-Known Member
#5
TBH there's no point asking for pics after 12 days. She should've sent them at 6 days if she had a problem and it certainly looks like she hasn't been following aftercare.
 

chreina

Mobile nail technician
#6
It look like it is more than 12 days to me. I agree with Cinderella 71 she should have sent you when happened you obvious can do much shellac +14.
 

chreina

Mobile nail technician
#7
Sorry you can't do much now
 

Sparrow23

Active Member
#8
That is a lot of regrowth for 6 day's chipping. If they really starting chipping at six days by the time these pics were taken they would be worse.
 
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