Shellac chipped!

[Ruby beauty]

Hi im new to salon geek but i have been trained in CND Shellac for 4 years now and havnt really had any problems before now. I did a clients nails for her holiday 12 days ago and she got back today to say that they havnt lasted well at all. She explained that they chipped about 6 days in.... i asked for pics of all the chips and a pic of each hand. What do you think? Is this my application or clients heavy hands? Also i explained all aftercatere but client did not want to buy solar oil. not sure what to do. Any advice appreciated thanks! Xx

 

[lala85]

I don't use shellac I use Gelish. But I do know that aftercare is especially important on holidays (assuming she went abroad). Suncreams, insect repellent and chlorine can all affect the longevity of gel polish.

I always advise my clients to wash their hands after each suncream application, swim etc but I know that many do not follow this advice, I myself don't tend to wash my hands when I get out the pool on holidays. Solar oil would've been good for her to be using out there but you can't force someone to buy it.

I personally wouldn't be offering any kind of refund or redo for free.
Has she had shellac before? I know I can't get more than 3-4 days with shellac where as I can go up to 3 weeks with Gelish. Some gels aren't suited for certain people.

 

[fluffycloudland]

Not much you can do really, if she's not into aftercare or looking after them then what's the point in paying out to get it done?.

 

[nailpod]

Shit balls her cuticles are disgusting ! I wouldn't bother replying that is self indicted PICKING. Look at her cuticles and then the sides she has picked those . Sis !

 

[Cindy2021]

TBH there's no point asking for pics after 12 days. She should've sent them at 6 days if she had a problem and it certainly looks like she hasn't been following aftercare.

 

[chreina]

It look like it is more than 12 days to me. I agree with Cinderella 71 she should have sent you when happened you obvious can do much shellac +14.

 

[chreina]

Sorry you can't do much now

 

[Sparrow23]

That is a lot of regrowth for 6 day's chipping. If they really starting chipping at six days by the time these pics were taken they would be worse.